Otis Holland
Belmont
Summary
Dynamic professional with extensive experience in floor care and sells, notably at Absolute Steam Carpet Cleaning. Proven expertise in CNC programming and team leadership, driving high customer satisfaction through effective problem-solving and communication. Successfully promoted brand identity and revenue growth while ensuring quality control and equipment maintenance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Canvas/Sells and Floor Tech
Steam Cleaning Home Improvement
Belmont
01.2024 - Current
- I operate specialized equipment and cleaning solutions to maintain and restore different floor surfaces. I clean carpets, tiles, hardwood, and natural stone.
- Other Duties:minor floor repairs, such as patching holes or replacing tiles.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner/Canvas/Selling Supervisor
Absolute Steam Carpet Cleaning
Gastonia
11.2006 - 01.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Engaged in carpet cleaning using industrial steam cleaners and shampoo machines.
- Operated industrial floor cleaning equipment for routine maintenance and deep cleaning tasks.
- Installed quality floorings at client sites and followed set customer service standards during installation process.
- Removed stains, gum, and debris from floors to maintain a pristine appearance.
CNC Machinist
Goodyear Tire & Rubber
Statesville
03.2004 - 04.2008
Education
Some College (No Degree) - CNC Machinist
Gaston College
Dallas, NCSkills
- Sells
- CNC programming
- Equipment maintenance
- Blueprint reading
- Quality control
- Customer service
- Problem solving
- Team leadership
- Communication
- Customer relations
- Supervision and leadership
- Computer skills
Timeline
Canvas/Sells and Floor Tech
Steam Cleaning Home Improvement
01.2024 - Current
Owner/Canvas/Selling Supervisor
Absolute Steam Carpet Cleaning
11.2006 - 01.2024
CNC Machinist
Goodyear Tire & Rubber
03.2004 - 04.2008
Some College (No Degree) - CNC Machinist
Gaston College