Amaury Ortiz
Statesville
Summary
Detention Officer with established background in adult detention environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, resident transport and emergency response. Possesses valuable experience in conflict resolution and maintaining facility safety. Known for strong team collaboration and adaptability to changing circumstances. Skilled in communication and de-escalation techniques, highly dependable and trustworthy. Officer Skilled in handling and managing activities of at least 48 offenders in assigned PODs. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Detention Officer
Mecklenburg County Sheriff's Office
07.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force and de-escalation when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of Residents and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Supervised and controlled behavior of 65 inmates.
- Enforced rules and regulations to maintain order among inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
Customer Service Support Representative
Loandepot
05.2021 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Phone Banking Officer
Wells Fargo
10.2018 - 03.2021
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Navigated complex banking systems proficiently, increasing accuracy of customer data entry and reducing errors.
- Improved efficiency by staying up-to-date on regulatory changes and adjusting procedures accordingly.
- Assisted in training new hires through knowledge sharing sessions about best practices in phone-based banking support.
Auto Detail Manager
Magic One Auto
06.2017 - 10.2018
- Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
- Increased efficiency by establishing standard operating procedures for all aspects of the auto detailing process.
- Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
- Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
Education
GED -
Central Piedmont Community College
Charlotte, NC04-2016
Skills
- Facility Safety and Security procedures
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- Inmate supervision
- Report Writing
- Conflict resolution
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communication
- Relationship building
- Detail-oriented
- Physical fitness
Certification
- DOCC- Detention Officer Certification Course
- CPR Certified
Accomplishments
Employee of the month within the first 6 months.
Save a resident from an attempted suicide.
Suggested by Supervisors to apply for FTO position when opened.
Timeline
Detention Officer
Mecklenburg County Sheriff's Office
07.2023 - Current
Customer Service Support Representative
Loandepot
05.2021 - 07.2023
Phone Banking Officer
Wells Fargo
10.2018 - 03.2021
Auto Detail Manager
Magic One Auto
06.2017 - 10.2018
GED -
Central Piedmont Community College
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