Orquidea Frank-Garcia
Asheville
Summary
Dynamic food service professional with a strong work ethic and proven ability to enhance customer satisfaction at Randy. Skilled in timely food delivery and effective multitasking, I consistently received positive feedback for my contributions to team efficiency and service quality, ensuring a pleasant dining experience for all patrons. I am devoted to helping train others and help them out in a new environment.
Overview
7
7
years of professional experience
Work History
Food Runner
Randy
Asheville, NC
06.2025 - Current
- Monitored inventory levels of food items and communicated needs effectively.
- Implemented suggestions for improving workflow efficiency in food delivery process.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Implemented feedback from customers and staff to improve service delivery processes.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify.
- Established rapport with customers by providing friendly and attentive service.
Dishwasher
Corinne
Asheville, NC
06.2019 - 2023
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and organized dinnerware, utensils, and cookware for efficient workflow.
- Assisted kitchen staff by providing clean dishes in a timely manner during peak hours.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Monitored inventory levels of cleaning supplies and reported shortages to management.
- Collaborated with team members to streamline dishwashing processes for improved efficiency.
- Identified areas for improvement in dishwashing operations, enhancing overall service quality.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
High School Diploma -
Silsa, Asheville High
419 McDowell St, Asheville, NC 28803Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Effective multitasking
- Problem-solving
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Anticipating customer needs
- Server support
- Meal delivery
- Supply restocking
- Menu memorization
- Heavy lifting
- Safety awareness
- Order management
- Food safety
- Language fluency
- Food presentation
- Food preparation
- Order verification
- Kitchen communication
- Kitchen support
- Foodservice
- Service station maintenance
- Training and mentoring
- Efficient movement
- Performance improvement
- Team building
- Proper sanitation
- Opening and closing procedures
- Closing duties
- Dining room setup
- Serving staff support
- Clear communication
- Food running
- Timely food delivery
- Decision-making
- Conflict resolution
- Employee training
- Complaint handling
- Kitchen operations
- Quality control
- Quality assurance
Accomplishments
I finished High school a semester. I wanted to do this because I want to accomplish to be the first one in my family to set foot in Asia. I learned some Japanese throughout the school year for two semesters to be able to go to Japan this year. I started as a dishwasher at Early Girl, and then I moved up to host and they let me food run. I’m still moving up to server in a week.
Languages
Spanish
Professional Working
English
Full Professional
Japanese
Elementary
Timeline
Food Runner
Randy
06.2025 - Current
Dishwasher
Corinne
06.2019 - 2023
High School Diploma -
Silsa, Asheville High