Orlander Burnley
Statesville,NC
Summary
With a wealth of experience in delivering outstanding benefits support, highly skilled and collaborative professional adept at providing exemplary service. Possessing extensive knowledge of state and federal regulations, excel as a multitasking. Additionally, there is a strong focus on maintaining strict client confidentiality to safeguard their trust and privacy. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Senior Benefits Consultant
Quote Manage
07.2024 - Current
- Reduced benefits costs for the company by negotiating with insurance providers and optimizing plan offerings.
- Evaluated potential new benefit offerings by conducting thorough analyses of employee needs, market trends, and cost implications.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Member Service Representative
Go Health
04.2020 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Identified and resolved discrepancies and errors in customer accounts.
- Verified customer identification and documentation for compliant transactions
- High call volume and time management control well over 30 calls per day.
Licensed Telesales Agent (ACA)
BroadPath Healthcare Solutions (WAH) (Seasonal)
08.2019 - 03.2020
- Take inbound calls from individuals seeking ACA plans
- FFM Certified
- FL, MN and SC Licensed
- Take Triage calls from members of Health Plans
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
- High call volume during Covid-19, delivered over 50 results in a day when asked to help with that department.
Trainer/Shipping & Receiving
Stern Manufacturing
09.2017 - 01.2019
- Completing shift paperwork/scheduling
- Completing inventory
- Operation of machines
- Shipping and Receiving
- Loading/Unloading of trucks
- Making sure that the materials are safely loaded and on time for pick up.
Forklift Operator
Cedar Creek Lumber
07.2016 - 09.2017
- Loading of rail cars and trucks
- Creating shipping logs
- Inventory of Lumber
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Certified Forklift Driver
Express Employment/ERC Employment
08.2014 - 09.2017
- Other Temp positions- Hired on FT by Employers
Part-time Call Center Representative
Dell (WAH)
02.2015 - 07.2016
- Assisting callers with making purchases
- Selling upgrades and other offered services
- Showing empathy when orders are not correct
- Provide tracking/shipping information
Forklift Operator/Warehouse
MDI
02.2015 - 04.2016
- Loading trailers via Forklift
- Operation of Machines - Palletizers
- Completes shipment orders as required in an accurate manner
Resident Manager
Cedar Management/Sands Apartments
01.2012 - 01.2013
- Management of91 unit residential complex
- Supervision of caretaking staff
- Lease renewals and renting apartments to new residents
- Scheduling of vendors and maintenance staff
Forklift Operator @ Nestle Water
Pinpoint Staffing
01.2011 - 01.2012
- Loading trailers via Forklift
- Operation of Machines - Palletizers
- Completes shipment orders as required in an accurate manner
- Account for all BOL’s shipped
Painter & Drywall Installation
OSB Painting & Drywall
01.2008 - 01.2011
- Complete all banking and financial records
- Hiring of1099 Contractors
- Advertisement
Education
High School Diploma -
Thomas Jefferson High
Denver, CO06.
Skills
- Verbal and written communication
- Proficient with Outlook, Excel, Zendesk, Broker Office etc
- Benefits interpretation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
Timeline
Senior Benefits Consultant
Quote Manage
07.2024 - Current
Member Service Representative
Go Health
04.2020 - 05.2024
Licensed Telesales Agent (ACA)
BroadPath Healthcare Solutions (WAH) (Seasonal)
08.2019 - 03.2020
Trainer/Shipping & Receiving
Stern Manufacturing
09.2017 - 01.2019
Forklift Operator
Cedar Creek Lumber
07.2016 - 09.2017
Part-time Call Center Representative
Dell (WAH)
02.2015 - 07.2016
Forklift Operator/Warehouse
MDI
02.2015 - 04.2016
Certified Forklift Driver
Express Employment/ERC Employment
08.2014 - 09.2017
Resident Manager
Cedar Management/Sands Apartments
01.2012 - 01.2013
Forklift Operator @ Nestle Water
Pinpoint Staffing
01.2011 - 01.2012
Painter & Drywall Installation
OSB Painting & Drywall
01.2008 - 01.2011
High School Diploma -
Thomas Jefferson High
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