Orion Carpenter
Mooresville
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Strong focus on team collaboration, strategic planning, and delivering measurable results that align with organizational goals. Expertise in adapting to evolving needs while effectively leading cross-functional teams to success. Highly skilled in project management, process improvement, and resource allocation, consistently recognized for enhancing operational performance and fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
5 Second Logistics
Charlotte Metro, NC
01.2025 - Current
- Led project planning and execution for dismantling and removal initiatives. Oversaw daily operations to maintain project timelines and budget compliance.
- Led and supervised projects involving staff and contractors to optimize operational performance and maintain safety protocols.
- Implemented safety and compliance protocols to guarantee all decommissioning activities met relevant laws and regulations.
- Oversaw departmental budget planning and monitoring to align with financial goals. Directed cost estimation processes to enhance financial performance. Championed strategies to optimize profitability across departments.
- Employed analytical skills and innovative thinking to resolve intricate issues encountered throughout decommissioning operations.
- Managed supply chain processes and vendor contracts to effectively meet project requirements.
- Led initiatives to cultivate strong leadership and management capabilities within teams. Drove effective communication and problem-solving strategies to enhance collaboration. Oversaw project management while ensuring compliance with industry regulations and standards.
- Implemented strategies to streamline warehouse processes, improving overall operational efficiency.
- Designed and executed strategic process enhancements aimed at optimizing inventory management efficiency.
Regional Service Manger
Interior Climate Solutions (ICS)
Daleville, VA
01.2023 - 03.2025
- Recruiting and development of HVAC service team.
- Delivery of all company goals and metrics.
- Provide customer satisfaction to HVAC clients.
- Perform HVAC Dispatcher onboarding.
- Evaluate and perform annual reviews with operations manager approvals.
- Review company reports and share with team.
- Communicate needs to field teams (Service Representatives, Operations Managers, and VP’s).
- Escalation point for callbacks.
- Successfully promote company’s image, appearance, and reputation.
- Manage customer relationships for assigned area.
- Maintain and communicate weekly activity schedule.
- Ensure efficient and well-planned scheduling of all calls.
- Ensure area meets or exceeds customer and company SLA requirements.
- Manage HVAC dispatchers and ensure company systems and procedures are followed.
- Bottom line accountability for assigned divisions.
- Manage labor and material costs for HVAC operations.
- Developed and implemented training programs for staff to improve technical expertise in HVAC systems.
- Led regional teams to enhance customer satisfaction through effective service delivery and strategic problem-solving.
Branch Manager
Hubbard Supplyhouse
Charlotte, NC
03.2024 - 01.2025
- Analyze customer's current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales.
- Add value to customer and internal interactions by understanding the true needs of the customer and their business model.
- Use company-provided systems for improved planning, history collection, and to adopt new company behaviors.
- Organize work time to maximize efficiency with a defined time management process.
- Drive the account planning process to define and track progress toward revenue, mix, and profit objectives.
- Incorporate the selling process within proposal writing and pricing models to match company expectations.
- Understand the customer's business including metrics, definitions of success, hierarchy, decision-making, etc.
- Establish trusted advisor status to become a business resource for customers in the relationship selling process.
- Meet and greet customers at the point of sale with service, respect, and knowledge.
- Recognize different customer types within the supply chain and adjust approach with each for best results.
- Demonstrate active listening skills to add value to customer and internal interactions.
- Learn and demonstrate competence in features and functionality of all product lines as well as their application in customer environments.
- Expand product knowledge base in primary sales industries and into other sales industries through professional training.
- Add value to customer and internal interactions by understanding the market, customers, suppliers, and competitors.
- Understand the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience.
- Provide market specific product needs and price points.
- Convey accurate messages, ideas, and decisions through clear verbal and written communication.
- Understand organization's profit model and make decisions and recommendations to maximize.
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
Multi Unit General Manager
Visionworks
Concord, NC
03.2023 - 03.2024
- Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding organization's financial and performance goals
- Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
- Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
- Directed operations across multiple locations, ensuring alignment with corporate objectives and standards.
- Implemented strategic initiatives to enhance customer experience and drive sales growth.
- Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
- Remove obstacles and find resolution in the patient/customer experience when needed
- Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals
- Train, Onboard, and Recruit talent within Charlotte/Raleigh area.
Area Manager
My Eye Dr
Statesville, NC
09.2020 - 03.2023
- Provide practice and sales management of a full-service optometry office. This includes the supervision of office, accounting, insurance, optometric technician, HIPAA and patient safety and overall operations.
- Patient Experience – Serve approx. 500-700 patients monthly with one provider, schedule on average 25-35 patients daily and ensure positive patient experience from greeting, appt. and after visit follow-up
- Financial Accountability – Budget (operational expenses including payroll) and financials (daily deposits, monthly Profit and Loss statements)
- Daily Huddles – Scheduling, staff cross-training and coverage and status of targeted goals and objectives
- Billing and Insurance – Verification of insurance coverage (Commercial and Medicare/Medicaid) and collection of patient co-pays, apply correct ICD-10 coding and timely filing of claims
- Practice Metrics (KPI’s impact targeted revenue) – Exam only and Retinal Imaging and patient scheduling
- Leadership Round Table – Problem solving, conflict resolution, critical thinking, and effective communication skills and fill-in as manager at multi-locations (Charlotte, Concord, Huntersville, and Cornelius)
- Accomplishments – Increase in positive patient experience surveys (avg 95% highest office in the region) and increase in average sales per patient from $188 in 2020 to $283 in 2021 to $334 in 2022.
- Computer Skills – Advanced user in MS Office (Word, Excel, PowerPoint, Outlook, Teams) and utilize Affinity Analytics, Acuity/EHR, Medical and Vision (Eye-Med, VSP) web-based (ADP, Kronos, Concur, Adobe, Dayforce)
- Led operational strategies to enhance clinic performance and patient satisfaction.
- Developed training programs for staff, improving service delivery and operational efficiency.
District Manager
Cellular Sales (Verizon)
Concord, NC
07.2018 - 09.2020
- Inspire team members using training and coaching methods to increase overall store profitability.
- Enforce company policies, procedures, operating hours and disciplines.
- Observe customer sales interactions with employees to provide positive and constructive feedback.
- Maintain knowledge of up-and-coming technologies and trends while maintaining the ability to thrive in an environment of constant change.
- Develop new customer and business accounts; recommend changes in product and services.
- Directed multi-store operations, ensuring alignment with corporate strategies and operational excellence.
- Led training programs to enhance team performance and drive sales initiatives across multiple retail locations.
Bench Manager
Lowes Home Improvment
Mooresville, NC
12.2017 - 07.2018
- Managed all non-selling-related operations (both front-end & back-end activities)
- Support pricing, signage, area recovery, freight flow, day/night stocking, inventory, assembly, product fulfillment delivery, cashiers and facility service
- Managed opening/closing procedures, handling of cash deposits and ensuring store compliance with all safety procedures
- Drives critical coordination across operations to ensure all tasks are handled effectively to reduce activities that could potentially impact the customer experience
- Trained and mentored new team members on customer service standards and product knowledge.
- Supervised daily operations to ensure compliance with company policies and procedures.
Sales Lead
Frito Lay
Wytheville, VA
01.2017 - 12.2017
- Manage inventory and execute daily sales goals
- Run reports from previous years’ historical data and use handheld to forecast those sales
- Build and maintain display space by building rapport with our clients
- Obtained certification through Department of Transportation
- Merchandise and use the 3 R’s method. (Rotate, Relocate, and Roll)
- Led sales team to exceed quarterly goals through strategic planning and execution.
- Developed training programs for new hires, enhancing product knowledge and sales techniques.
Store Manager
Dick’s Sporting Goods
Winston Salem, NC
03.2016 - 01.2017
- Managed and supervised up to 200 employees for sales performance of the departments to meet sales and margin goals; plan and schedule associates to complete non-selling activities as needed
- Uphold DICK’S Sporting Goods standards for merchandise presentation, which includes game plans, planograms, and MES standards
- Lead the recruiting, interviewing, and hiring for hourly and salaried associates
- Lead consistent evaluation and development of in-store talent
- Issue appropriate counseling and disciplinary action to associates who fail to meet expected KPI and overall job performance standards
- Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
- Led daily operations to optimize sales and customer satisfaction.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
Store Manager
Shoe Carnival
Winston Salem, NC
05.2015 - 03.2016
- Providing “TCS” (Total Customer Service) to every customer. Greeting every customer within 10 feet of store entrance, departments, and while in isles
- Preparing the store for proper inventory on hand and liquidating old product/slow moving inventory while maintaining correct loss prevention standards and procedures
- Ensure that all associates are up to date with sales and customer training while maintaining our non-negotiable standards that embody the Shoe Carnival customer experience
- Run monthly and annual reports to trend yearly sales/plans, gross margin, claim reports, prevention and known thefts, employee recognition, miscellaneous sales/percentages, and daily budget
- Handle cash flow and make sure day-to-day operations are conducted accordingly
- Trained and mentored staff to enhance team performance and service quality.
- Analyzed sales data to drive strategic merchandising decisions and promotions.
Third Key Holder Manager
O’Reilly’s Auto Parts
Clemmons, NC
01.2014 - 01.2016
- Provide customers with professional assistance in obtaining reliable automotive parts, advise customers of factory warranty parts, pricing, and recommended substitution when replacement parts are not available.
- Leading edge technical parts knowledge including excellent customer service and communication skills.
- Service professional customer accounts and establish/maintain good sales relationships with local automotive service agents.
- Follows and promotes all company customer service programs policies and procedures.
- (part-time)
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained new employees on company policies, safety procedures, and customer service standards.
Main Reset Team Manager
Acosta Sales & Marketing
Winston Salem, NC
03.2014 - 05.2015
- Delivering Sales Fundamentals (Distribution, Shelving, Merchandising, and Pricing goals across all principals on agreed to retail priorities and maintain continual improvement of sales coverage and productivity for a dedicated team across territory including multiple states.
- Manage overall reset project including budgeting, scheduling, and hotel accommodations.
- Collaborate with Managers on all major retail initiatives (new product introductions, contests, etc.). Ensures training milestones are achieved for dedicated team principals in assigned territory.
- Personally call on and develop relationships with key retail store operations decision-makers which enable Business Managers to achieve the dedicated team principals' objectives.
- Develop and sell all key store personnel on major principal objectives such as brand information, shelf standards, etc. Coordinate all merchandising events for a dedicated team in assigned territory.
- Develop and execute retail territory coverage plans to ensure prioritized coverage goals are met.
- Report observations to Unit Manager regarding outdated product, unbalanced stock, out-of-stock situations and point of purchase requirements.
- Led team initiatives to enhance operational efficiency and product visibility in retail environments.
- Developed training programs to improve staff performance and align with company standards.
Education
Business Mgt.
Emory & Henry College
01-2007
Business Mgt.
Wytheville Community College
01-2009
B.S. - Business Mgt.
Western Governor University
08-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Staff management
- Relationship building and management
- Team development
- Schedule management
- Workflow management
Accomplishments
- Blue Blazer & Blue‑Chip Award (Top 20 sales in NC)
- Co‑managed $80M Lowe’s flagship store and $46M Dick’s Sporting Goods location
- Managed Shoe Carnival store ranked top 50 nationally at $7.1M annual sales
- Achieved 95%+ patient satisfaction and increased average sales per patient from $188 → $334 within a two year span.
Languages
English
Native or Bilingual
Timeline
Operations Manager
5 Second Logistics
01.2025 - Current
Branch Manager
Hubbard Supplyhouse
03.2024 - 01.2025
Multi Unit General Manager
Visionworks
03.2023 - 03.2024
Regional Service Manger
Interior Climate Solutions (ICS)
01.2023 - 03.2025
Area Manager
My Eye Dr
09.2020 - 03.2023
District Manager
Cellular Sales (Verizon)
07.2018 - 09.2020
Bench Manager
Lowes Home Improvment
12.2017 - 07.2018
Sales Lead
Frito Lay
01.2017 - 12.2017
Store Manager
Dick’s Sporting Goods
03.2016 - 01.2017
Store Manager
Shoe Carnival
05.2015 - 03.2016
Main Reset Team Manager
Acosta Sales & Marketing
03.2014 - 05.2015
Third Key Holder Manager
O’Reilly’s Auto Parts
01.2014 - 01.2016
Business Mgt.
Wytheville Community College
Business Mgt.
Emory & Henry College
B.S. - Business Mgt.
Western Governor University