Ora Povlich
Iron Station
Summary
Driven and detail-oriented professional with a proven track record at Daikin Applied, adept in staff training and problem-solving. Excelled in managing AR/AP, onboarding, and providing pivotal support across departments, enhancing operational efficiency. Skilled in customer communications and accurate recordkeeping, demonstrating exceptional organizational and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Service Coordinator II
Daikin Applied
10.2021 - Current
- Manage all AR for Charlotte and Asheville Office
- Manage all AP for Charlotte and Asheville Office
- Onboarding for Charlotte and Asheville
- Provide training for Charlotte and Asheville office.
- Manage all of the Invoicing for Charlotte Office (Pull all information needed to make sure all T&M, Warranties, PM's, Contract Repairs, Parts Orders, and Quoted/Advanced Quoted jobs prior to billing)
- Manage WIP - Weekly Teams call with Operations Manager to go over report. Invoice, Correct, and verify all information is correct prior to billing.
- Reading service tickets to ensure job completion, and additional work or quotes are needed.
- Assit sales team with reports needed for quoting jobs
- Assit Sales Coordinator in New Vendor/Customer Setup or Modifications
- Provide reports to Customers prior to billing
- Provide support to sales in regards to setting up customer invoicing accounts or payments
- Contact customers in regards to quote approvals and paperwork
- Handle all Duke Rebates for Charlotte and Asheville Office
- Serve as a liaison between internal departments such as finance-credit, sales, and service ensuring seamless end-to-end management of client accounts.
- Manage Warranties -Setup all Warranty Jobs and attain all approvals for warranty. Making sure hours/parts are in line with estimated time needed.
- Time Verification for Technicians
- Update ALL IMPACT CODES for all lines of business
- Assist with month end close
Administrative Office Manager
Custom Comfort
01.2017 - 01.2020
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared and sent Customer Quotes
- Ordered all parts and issued POs
- Managed all Invoicing and Vendor Payments
- Setup Permits with the counties for Residential and New Construction.
- Scheduled all inspections for permits
- Scheduled all jobs with Customers
- Ordered and maintained all materials needed for quoted jobs
- Dispatched Service Calls and Quoted Jobs
Skills
- Staff Training
- Problem-Solving
- Organizational Skills
- Multitasking
- Attention to Detail
- Team building
- Problem-solving abilities
- Reliability
- Customer Communications
- Accurate Recordkeeping
Timeline
Service Coordinator II
Daikin Applied
10.2021 - Current
Administrative Office Manager
Custom Comfort
01.2017 - 01.2020
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