Summary
Overview
Work History
Education
Skills
Recent Experience
Licensure And Credentialing
Certification
Timeline
Generic

Onterio McAllister

Raleigh,NC

Summary

Focused Counseling Professional with an ideal blend of academic background and real-world career development; proven leadership candidate who quickly becomes an asset to any quality-centered social service organization. Effective communication skills and noteworthy analytical skills; excellent discussion facilitator with keen awareness. Strong sense of leadership and pursuit of goals; continuously implements Research & Planning to improve results. Versed in current technologies, including MS Office and other business systems; detail-oriented report writer.

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Military Family Life Counselor

Magellan Federal
04.2023 - Current
  • Provides non-medical, short-term, solution focused, walk-around counseling directly to service members and family members.
  • Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated.
  • Delivers training and health and wellness presentations, participates in health fairs and other base/installation activities as requested/directed.
  • Enters counselor activity data on a daily basis through smart phone, or web application, to assure that reporting is accurate from assigned installation, while maintaining client/service member confidentiality.
  • Creates a presence on the installation in which the service and family members feel comfortable approaching the counselor and recognize the program to be confidential.
  • Establishes and maintains working relationships with community resources and provides appropriate linkages for service members and their families.
  • Partners with POC to provide MFLC services in a manner that addresses the needs of the installation.
  • Develops an effective and professional working relationship with the installation POC.
  • Provides MFLC response to critical incidents, surge and on demand events, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager.
  • Counselor will flex schedule to respond to urgent requests as needed.
  • Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.
  • Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
  • Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.
  • Collaborated with various stakeholders to promote social services.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Facilitated communication between clients and other service providers.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Developed and implemented programs to engage and empower underserved populations.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored and evaluated impact of social services on community.
  • Monitored progress towards service plan goals.
  • Facilitated outreach activities to build community awareness.
  • Coordinated with local government to provide resources to clients.
  • Developed and maintained relationships with community organizations and agencies.

Behavioral Health Counselor

Wake Med
08.2020 - Current
  • Responsible for providing expertise in mental health and substance use services.
  • Focuses on diagnostic and functional evaluations, safety assessments, and patient engagement.
  • Responsible for conducting clinical assessments, diagnosing patients using DSM-5, ICD10-codes, determining disposition, and level of care.
  • Document assessment, dispositions, interactions conversations etc. per department guidelines and standards.
  • Facilitate voluntary and involuntary commitments as directed by the physician.
  • Collaborates closely with physicians, psychiatry, and family post-discharge treatment recommendation, identification of treatment options, high-risk behavior mitigation and prevention planning.
  • Participates in hospital and community initiatives that address mental health and substance use issues.
  • Knowledgeable of relevant behavioral health, medical, legal issues that impact patients and the hospital system.
  • Provides in-service education and support.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Observed and monitored client behavior and responses to treatment.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Psychiatric Counselor

Holly Hill Hospital
05.2015 - 12.2022
  • Works in a busy call center like environment and processes inquiry/referral calls.
  • Schedules and preforms comprehensive clinical assessments for walk in clientele.
  • Coordinates and processes admissions to Holly Hill Hospital.
  • Preforms telephonic support, triage, referral, clinical case management and crisis management to clientele.
  • Maintains clinical documentation in a computerized system.
  • Adheres to applicable ethical, therapeutic, and legal standards which govern service delivery, as well as policies, procedures and laws, which apply to the organization as appropriate.
  • Gained knowledge of general office management techniques.
  • Preforms and documents pre-certifications on all admissions which was needed to maintain hospital budget.
  • Provides aftercare planning including medication management education, community resource information, relapse prevention education and appropriate discharge referrals.
  • Staffs cases with doctors and nurses to ensure that patients receive appropriate level of services.
  • Preforms extensive administrative support duties including receiving and directing visitors, word processing, creating spread sheets, call screening, preparing reports and financial data.
  • Established appropriate course of treatment and implemented interventions.
  • Provided patients with detailed information about symptoms, causes and treatment expectations.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Observed and monitored client behavior and responses to treatment.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.

Educator Counselor

State of North Carolina
06.2019 - 11.2022
  • Gained knowledge of principles and practices of chronic disease management, behavior change, community organization, coalition building, social marketing, program planning, implementation and evaluation, and public health service delivery.
  • Completes comprehensive assessment to determine eligibility and needed services.
  • Works with client to complete insurance applications.
  • Conducts individual and group counseling.
  • Provides care coordination.
  • Gained Experience in Microsoft Office 365 software with programs like Excel, Word, and PowerPoint.
  • Gained Knowledge of board, council, and committee management.
  • Gained experience in management, consulting, planning programs and intervention strategies, developing, and implementing community-based interventions, organizing work, leading teams, and working with individuals.
  • Experience in long and short-term planning, establishing objectives and priorities, and integrating quality improvement processes and periodic evaluation into the day-to-day operations of the programs.
  • Interprets and understand information concerning community-based programs, communicate effectively orally and in writing with various levels of management and community, state, and national agencies including the ability to prepare and present educational materials to professional and lay groups.
  • Served on multiple committee's providing presentations/training across the state, and serving as a liaison to internal and external stakeholders, including state and federal partners, on a variety of child welfare issues.
  • Completes care coordination plan to ensure client needs are addressed.
  • Conducts research and works with evaluators/academic partners to develop program assessments, analysis and reporting to determine system-level needs.
  • Working with stakeholders from other state-level departments, other division staff, local county departments of social services, community agencies, service providers, advocacy groups, and others to improve the outcomes for children.
  • Completes training and obtain certifications to maintain credential status.
  • Advocates for patients.
  • Identify emerging trends and incorporate them into program activities including training system for child, providers and resource parents; policies, rules and regulations; and continuous quality improvement/compliance efforts.
  • Communicated effectively both orally and in writing with various program staff, outside contractors, the public, and office management, organized workflow and coordinate activities.
  • Submitted referral when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
  • Assigned Plan of Care activities to team members if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
  • Assisted individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process.
  • Consistently evaluated appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
  • Utilized person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
  • Actively collaborated with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals.
  • Submitted required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained.
  • Notify providers of successful authorization.
  • Participated in child and family team meetings, and/or other defined meetings to support plans of care and cross-system communication and collaboration.
  • Scheduled initial contact with member to verify accuracy of demographic information.
  • Updated inaccurate information from the Global Eligibility File.
  • Scheduled face to face meeting with member/Legally Responsible Person (LRP) to provide education about Care Teams and services.
  • Provided education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
  • Referred members who are in crisis/institutional care settings and require assistance with returning to community-based services.
  • Recognized and report critical incidents and provider quality concerns to Management and Quality Management.
  • Completed activities related to Plans of Care developed from the Comprehensive Assessment.
  • Coordinate with other team members to ensure smooth transition to appropriate level of care.
  • Attended treatment meeting with member, natural supports and selected providers.
  • Scheduled, coordinate and lead team conference calls on behalf of member needs.
  • Communicated with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
  • Promoted customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
  • Verify that ongoing service adherence is maintained through monitoring.
  • Provided clinical and administrative consultation.
  • Provided system navigation to understand and work within the behavioral health system.
  • Obtained and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member.
  • Opened new episodes and schedule initial contact with member to verify accuracy of demographic information.
  • Documented all applicable member updates and activities per organizational procedure.
  • Escalated complex cases and cases of concern to Management.
  • Distributed surveys to members in service.
  • Ensured that service orders/doctor’s orders are obtained, as applicable.
  • Shared appropriate documentation with all involved stakeholders as consent to release is granted.
  • Obtained releases/documentation and provides to all stakeholders involved.
  • Obtained clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information.
  • Proactively responded to an individual’s planned movement outside coverage area to ensure a smooth transition without lapse in care.
  • Ensured all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements.
  • Acquired knowledge about writing grants, proposals, and formal reports to funding agencies.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience.
  • Created and implemented assessments to measure client progress.
  • Monitored client progress and adjusted instruction to meet individual needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Shifted between formal and informal methods of teaching to keep clients engaged.
  • Resolved problems related to benefits, eligibility and claims.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Established and maintained partnerships with community organizations to promote health education programs.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Analyzed health data and created reports to present to community leaders and stakeholders.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Participated in health education research initiatives, developing and evaluating health education programs.
  • Educated and trained healthcare providers on health education practices for patients.
  • Provided technical assistance to healthcare providers and organizations to improve health education services.
  • Taught health education classes for community workers and members of public.
  • Implemented health promotion campaigns to raise awareness of health-related issues.
  • Assisted with development of improved seminars and training materials.
  • Promoted available resources and connected individuals with services.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.

Substance Abuse Counselor

BAART PROGRAMS
06.2018 - 05.2019
  • Conducted diagnostic data to determine eligibility and needed services.
  • Developed a written plan of services in conjunction with the patient.
  • Completed clinical documentation and utilize time management skills to manage vast caseload.
  • Provided supportive counseling services in conjunction with the patient.
  • Worked with community partners directly to enhance opportunities for individuals with disabilities to receive needed services.
  • Accounted for the design and implementation of a comprehensive plan of rehabilitation for persons with disabilities.
  • Utilized various computerized data bases to manage patient documents and link appropriate services.
  • Maintained therapeutic relationships with patients and strong interpersonal relationships with co-workers.
  • Completed mandated trainings to increase skill set.
  • Reviewed patient substance abuse history and create comprehensive plan to help patient minimize use.
  • Provided technical and administrative consultation to management, consultants and direct service staff to ensure the needs of the population and service staff are met.
  • Facilitated group and individual therapy in outpatient setting.
  • Developed individual treatment goals based on history and diagnosis.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Supported aftercare planning for continued recovery after treatment.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Kept accurate and detailed records to track and document client progress.
  • Monitored client progress to make necessary adjustments for client success.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Skilled at working independently and collaboratively in a team environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Developed and maintained courteous and effective working relationships.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Supervising Counselor

North Carolina Mentor
06.2014 - 08.2015
  • Company Overview: (This company is no longer in business.)
  • Supported the development and oversees the implementation of service plans for individuals served and monitors adherence to treatment plans.
  • Helped with Personal actions and supervised multiple teams of employees.
  • Performed and document supervision of team members and provide ongoing training and clinical consultation for team members.
  • Ability to be a team player and to collaborate effectively with multiple organizations and to assume a lead or support role as required building strategic partnerships and alliances.
  • Reviewed placement disruption, internal movement of clients, and on-call activity.
  • Ability to effectively manage and coordinate a diverse team. Strong interpersonal and public relations skills.
  • Participated in the review and matching of new clients.
  • Investigated internal incidents as required.
  • Regularly reviewed client records to monitor home visits, maintain quality of documentation, and ensure compliance.
  • Supervised staff in one or more triads, including hiring and performance management.
  • Reviewed changes in payer guidelines to ensure the agency remained in compliance and was able to receive.
  • Represented the company by advocating for the individual receiving services and developing professional alliances and relationships in the community.
  • Completed initial intake and assessment, including psychosocial evaluations for individuals receiving services, and develop initial Person-Centered Plan.
  • Completed supervisory, budgetary, and administration responsibilities.
  • Completed comprehensive assessments at enrollment, yearly or at changes in condition.
  • Developed Plans of Care derived from the completed assessments.
  • Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
  • Acquired knowledge about writing grants, proposals, and formal reports to funding agencies.
  • (This company is no longer in business.)
  • Completed periodic statistical reports based on comprehensive patient data, submitting to headquarters for further analysis.
  • Developed and updated clinical policies, procedures, treatment manuals and training curriculum.
  • Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
  • Monitored and inspected staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Observed and monitored client behavior and responses to treatment.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Family Therapist

Strategic Therapy Associates
04.2014 - 06.2014
  • Maintained regular contact with community collaterals on treatment goals.
  • Positively represented agency in making community contacts.
  • Provided case management and 24 hour crisis intervention services.
  • Participated in clinical supervision and followed directives.
  • Developed and implement treatment plans, wrote progress notes and diagnostic summaries.
  • Completed client documentation, maintaining high quality and meeting deadlines.
  • Researched and gathered information to assist families.
  • Helped clients obtain and maintain employment.
  • Helped clients to access community resources to ensure healthy living.
  • Assisted clients in locating resources for housing services and financial assistance.
  • Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
  • Delivered counseling services to families and couples dealing with familial issues.
  • Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
  • Collaborated with other mental health professionals to create comprehensive treatment plans.
  • Conducted intake and assessments to formulate treatment plan and manage client records.
  • Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
  • Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
  • Developed and implemented creative interventions to engage couples and promote therapeutic progress.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
  • Counseled clients on concerns such as unsatisfactory relationships, divorce and separation or financial difficulties.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.

Health Care Technician/Youth Program Assistant

Murdoch Center
08.2006 - 06.2014
  • Implemented rehabilitation program designed to help facilitate a smooth transition for children who would return home to their families and schools upon completing their term within the PATH program.
  • Ensured mental and emotional well-being of PATH participants through the promotion of anger management, conflict resolution, and other life / social skills; provided active crisis intervention.
  • Maintained accurate documentation of direct and indirect services in compliance with North Carolina Department of Health and Human services; met and exceeded all agency standards.
  • Developed and facilitated specialty groups with adolescents on self-esteem, anger management, and personal hygiene to enhance social skills and school functioning; hosted team meetings to track treatment plan progress.
  • Observed individuals to ensure they are free from behaviors that would pose danger to themselves or others.
  • Managed and oversaw 15 direct care staff members (in superior's absence) while maintaining full caseload.
  • Provided advocacy, monitoring, and linkage services to PATH participants (ages 6-16) and their families.
  • Actively coordinated and monitored numerous services necessary for PATH participants to succeed after returning home (e.g. housing, transportation, and long term care of individuals within a managed care facility).
  • Carried out program goals to encourage independent functioning in all aspects of the client's life.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cared for patients by providing personal assistance and ambulation.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Developed and maintained accurate records of programs and services.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored progress towards service plan goals.
  • Developed and maintained relationships with community organizations and agencies.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Facilitated communication between clients and other service providers.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Organized and detail-oriented with a strong work ethic.
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.

Qualified Professional

Mélange Health Solutions
08.2013 - 04.2014
  • Provided assessment and treatment plan development; identified individual needs and developed a comprehensive care plan by collecting in-depth information regarding the client's situation and functioning level.
  • Implemented child and adolescent behavior therapy which reinforces positive behaviors such as respecting authority, following directions, and completing goals.
  • Provided case management and care coordination; assisted, planned, managed, and facilitated services by advocating and leveraging community resources, providing therapeutic services, and empowering client.
  • Engaged in therapeutic activities with clients/and or family in order to empower clients to use their strengths and overcome obstacles.
  • Identified case management needs of individuals struggling with Anger Management, Anxiety, Attention-Deficit/Hyperactivity Disorder, Chemical Dependence, Conduct Disorder, Depression, Low Self-Esteem, Grief, Sibling Conflict, Oppositional Defiant Disorder, Physical/Emotional Abuse, Sexual Abuse, PTSD, Suicidal Ideation, and obsessive-compulsive disorder.
  • Documented delivery of services though the company's Electronic Health Record system; the progress note detailed the interventions used during sessions and the progress that the client has made.
  • Acted as an on call per crisis first responder following established on-call policy and procedure.
  • Participated in treatment team meetings.
  • Provided instruction and basic training for implementation of services.
  • Ensured the documentation of community support team services in the person centered plan and provided service coordination, psycho-education, and support for individuals and their interpersonal, community coping and independent living skills.
  • Gained knowledge of the principles and practices of basic accounting, budgeting, financial reporting, and computer skills.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.

Education

Master of Science - Mental Health Counseling

Walden University
Minneapolis, MN
05-2013

Bachelor of Arts - Business Administration

North Carolina Central University
Durham, NC
05-2001

Skills

  • Behavioral assessment
  • Grief counseling
  • Adolescent counseling
  • Psychosocial assessment
  • Individual counseling
  • Suicide prevention
  • Parenting education
  • Relaxation techniques
  • Child development
  • Cognitive behavioral therapy
  • Microsoft Access
  • Grounding techniques
  • Heartsaver first aid CPR AED
  • Analytical skills
  • Home visits
  • Nonviolent crisis intervention (NVCI)
  • Community resource navigation
  • Life skills development
  • Client recordkeeping
  • Multitasking
  • Client screening
  • Data entry software
  • Coping techniques
  • Self motivation
  • Effective communication
  • Adaptability
  • Discharge planning
  • Time management
  • Client advocacy
  • Coordinate service referrals
  • Client assessment
  • Resource coordination
  • Application processes
  • Medical terminology
  • Care coordination
  • Issue reporting
  • Educational programs
  • Client needs assessments
  • Data confidentiality
  • Customer service
  • Housing resources
  • Program coordination
  • Treatment Planning
  • Problem-solving abilities
  • Behavioral disorders
  • Community advocacy
  • Teamwork and collaboration
  • Crisis prevention intervention (CPI)
  • Organizational skills
  • Mental health crisis response
  • Decision-making
  • Teamwork
  • Attention to detail
  • Trauma-informed care
  • Program development
  • Program consultation
  • CPR/AED
  • Community service programs
  • Safety and risk assessments
  • Interpersonal communication
  • Problem-solving aptitude
  • Career development
  • Professional demeanor
  • Multitasking Abilities
  • Reliability
  • Community outreach
  • Workflow management
  • Multidisciplinary collaboration
  • Team collaboration
  • Case file management
  • Support residents
  • Employee training
  • Case coordination
  • Written communication
  • Verbal and written communication
  • Compile data
  • Supportive counseling techniques
  • Medical records review
  • Cultural sensitivity
  • Behavioral management planning
  • Adaptability and flexibility
  • Continuous improvement
  • Interdisciplinary teamwork

Recent Experience

  • Military Family Life Counselor, Magellan Federal, 04/23 - Present, Provides non-medical, short-term, solution focused, walk-around counseling directly to service members and family members., Delivers training and health and wellness presentations, participates in health fairs and other base/installation activities as requested/directed., Enters counselor activity data on a daily basis through smart phone, or web application, to assure that reporting is accurate from assigned installation, while maintaining client/service member confidentiality., Creates a presence on the installation in which the service and family members feel comfortable approaching the counselor and recognize the program to be confidential., Establishes and maintains working relationships with community resources and provides appropriate linkages for service members and their families.
  • Educator Counselor, State of North Carolina, 06/19 - 11/22, Gained knowledge of principles and practices of chronic disease management, behavior change, community organization, coalition building, social marketing, program planning, implementation and evaluation, and public health service delivery., Completes comprehensive assessment to determine eligibility and needed services., Conducts individual and group counseling., Provides care coordination.
  • Behavioral Health Counselor, Wake Med, 08/20 - Present, Responsible for providing expertise in mental health and substance use services., Focuses on diagnostic and functional evaluations, safety assessments, and patient engagement.
  • Admissions Clinician, Holly Hill Hospital, 05/15 - 12/22, Works in a busy call center like environment and processes inquiry/referral calls., Schedules and performs comprehensive clinical assessments for walk in clientele.
  • Counselor, BAART PROGRAMS, 06/18 - 05/19, Conducted diagnostic data to determine eligibility and needed services., Developed a written plan of services in conjunction with the patient.
  • Team Lead, North Carolina Mentor, 06/14 - 08/15, Supported the development and oversees the implementation of service plans for individuals served and monitors adherence to treatment plans., Helped with Personal actions and supervised multiple teams of employees.
  • Family Therapist, Strategic Therapy Associates, 04/14 - 06/14, Maintained regular contact with community collaterals on treatment goals., Provided case management and 24 hour crisis intervention services.
  • Qualified Professional, Mélange Health Solutions, 08/13 - 04/14, Provided assessment and treatment plan development; identified individual needs and developed a comprehensive care plan., Implemented child and adolescent behavior therapy.
  • Health Care Technician/Youth Program Assistant, Murdoch Center, 08/06 - 06/14, Implemented rehabilitation program designed to help facilitate a smooth transition for children who would return home to their families., Ensured mental and emotional well-being of PATH participants.

Licensure And Credentialing

  • North Carolina Board of Licensed Clinical Mental Health Counselors, #10359
  • National Board for Certified Counselors, #311327

Certification

National Certified Counselor

Timeline

Military Family Life Counselor

Magellan Federal
04.2023 - Current

Behavioral Health Counselor

Wake Med
08.2020 - Current

Educator Counselor

State of North Carolina
06.2019 - 11.2022

Substance Abuse Counselor

BAART PROGRAMS
06.2018 - 05.2019

Psychiatric Counselor

Holly Hill Hospital
05.2015 - 12.2022

Supervising Counselor

North Carolina Mentor
06.2014 - 08.2015

Family Therapist

Strategic Therapy Associates
04.2014 - 06.2014

Qualified Professional

Mélange Health Solutions
08.2013 - 04.2014

Health Care Technician/Youth Program Assistant

Murdoch Center
08.2006 - 06.2014

Master of Science - Mental Health Counseling

Walden University

Bachelor of Arts - Business Administration

North Carolina Central University

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Onterio McAllister