Oni Hall
ACE AAA
Charlotte
1
Certification
13
years of professional experience
Work History
Roadside Assistance Technician
1 Year 1 Month- Responded promptly to roadside assistance requests, ensuring customer safety and satisfaction.
- Diagnosed vehicle issues on-site, providing efficient troubleshooting and repair solutions.
- Utilized specialized tools for tire changes, jump-starts, and fuel delivery, enhancing service speed.
- Maintained accurate records of services performed, contributing to effective reporting and analysis.
- Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
- Contributed to team effectiveness by sharing best practices and knowledge gained from experience with fellow technicians.
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
- Managed inventory of tools and equipment within the service truck, maintaining optimal functionality for efficient roadside assistance operations.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
Bouncer/Security
1 Year 4 Months- Checking ID's
- Customer removal if necessary
- Cleaning and maintenance
- Training new employees
Team member
2 Years 11 Months- Fulfill online orders for customer
- Take out the trash
- Help customers find items
- Bring orders to customers vehicle for pick-up
Supervisor
5 Months- Checking I.D's
- Cleaning and maintenance
- Customer removal if necessary
Security Guard
1 Year 11 Months- Check ID'S and bags
- Remove disorderly guests
- Clean and maintain venue after close
Bouncer/Security
1 Year 2 Months- Customers said I was the best bouncer there.
- Restocked coolers
- Made sure people were smoking in the correct spot politely
- Defuse and break up confrontations/fights
- Maintain the venues
- Take out the trash and bottles at night
DJ/ Courtesy patrol
3 Years 5 Months- Setup the club
- Barback
- Ensure the safety of the club
Mobile Concierge
6 Months- Cell track phones to customer
- Assist with activations
- Make sure customers are educated on their device
Crew member
4 Months- Deliver international packages in a timely manner
- Pick up packages for outbound transit
- Complete tasks with proper customer service skills
Crew member
10 Months- Ensured customers food was cooked and prepared properly
- Received orders from customers
- Maintained inside and outside of the store
Youth and Family Counselor
4 Months- Administered medication for at risk kids
- Utilized verbal and physical therapeutic techniques for kids in a crisis
- Assisted child with their personal development program.
Cashier
2 Months- Use good customer service to prevent theft and help customers find items
- Checked customers out making sure they had appropriate discounts
- Assisted customers with returns and organized returns to be placed back on shelves
- Cleaned and Maintained the store for closing
- Assist Housekeepers
Delivery Driver
1 Month- Scarborough, ME May 2016 to June 2016 with laundry from rooms
- Clean and maintain Hotel lobby and hallways
- Maintain clean parking lot and swimming area
Residence Counselor
- Aided mentally challenged individual with their everyday needs which includes hygiene and eating.
- Provided Transportation around Central New York.
- Performed activities with the individuals.
- Maintained clean living environment or the individuals' homes.
Residence Counselor
9 Months- Aided mentally challenged individual with their everyday needs which includes hygiene and eating.
- Provided Transportation around Central New York.
- Performed activities with the individuals.
- Maintained clean living environment or the individuals' homes.
Customer Service Representative
11 Months- Satisfied Verizon Wireless customers with questions about their bills and device(s).
- Analyzed customers' accounts and bills so they make sure that they fully understand everything.
- Assisted customer with payment plans and reduced billing.
Sales Associate
3 Months- Ability to handle all monetary transactions at register.
- Provided optimal customer service to shoppers looking to purchase goods.
- Assisted in the design of product displays.
Server
2 Months- Serviced customers in the dining area to ensure an optimal experience.
- Ensured cleanliness of restaurant.
Education
Associates in Applied Science - Criminal Justice
Skills
Crisis Intervention
Child & Family Counseling
MICROSOFT WORD
Security
WORD
Customer service
Safe driving practices
Tire changing
Basic electrical
Fuel delivery
Heavy lifting
Vehicle inspection
Vehicle diagnostics
Incident documentation
Route navigation
Mechanical troubleshooting
Roadside assistance
Emergency repairs
Wheel lift towing
Flatbed towing
Automotive tools usage
OBD-iI
Towing
Battery jumpstarting
Winching services
Road safety awareness
Lockout assistance
Stress tolerance
Mechanical first aid
Willing to learn
Teamwork
Teamwork and collaboration
Problem-solving
Brake servicing
Maintenance and repairs
Work area cleanliness
Excellent communication
Customer satisfaction
Spark plug replacement
Hand and power tool operation
Valid Driver's license
Vehicle safety and maintenance
Clean driving record
Battery changing
Filter replacement
Physical strength
Certification
Driver's License
Additional Information
- Skills
- Microsoft word
Timeline
Roadside Assistance Technician
ACE AAA
04.2025 - 05.2026Read More
Bouncer/Security
The Henry public house
10.2023 - 02.2025Read More
Supervisor
Big Shots
05.2023 - 10.2023Read More
Team member
Whole Foods Market
03.2022 - 02.2025Read More
Security Guard
Event pro safe
04.2021 - 03.2023Read More
Bouncer/Security
Patio pub inc
06.2020 - 08.2021Read More
DJ/ Courtesy patrol
Kenkev
09.2017 - 02.2021Read More
Mobile Concierge
Market Source
03.2017 - 09.2017Read More
Crew member
Northeast Freightways
11.2016 - 03.2017Read More
Youth and Family Counselor
Sweetser
06.2016 - 10.2016Read More
Cashier
Lowes
06.2016 - 08.2016Read More
Delivery Driver
Fairfield Inn & Suites
05.2016 - 06.2016Read More
Residence Counselor
Palermo's Pizza
04.2016 - 04.2016Read More
Crew member
Five Guys
01.2016 - 11.2016Read More
Residence Counselor
Upstate Cerebral Palsy
07.2015 - 04.2016Read More
Customer Service Representative
Expert Global Solutions
08.2014 - 07.2015Read More
Sales Associate
Bath, and Beyond
06.2014 - 09.2014Read More
Server
Denny's
08.2013 - 10.2013Read More
Driver's License
Mohawk Valley Community College
Associates in Applied Science from Criminal Justice
Read More