ONGELIQUE AUSTIN

• Sell and enroll clients in Medicare Advantage plans by identifying coverage needs and recommending appropriate insurance options
• Demonstrated strong knowledge of Medicare products, eligibility, and enrollment periods (AEP/SEP)
• Met sales targets in a fast-paced, performance-driven environment while maintaining compliance with CMS guidelines
• Built client relationships through consultative selling, follow-ups, and retention efforts

• Conduct high-volume outbound calls to locate account holders and verify identity.
• Review, research, and document account details across multiple databases.
• Maintain accurate records, update client accounts, and prepare accounts for final resolution.
• Currently training on negotiation and account closing procedures.
• Ensure compliance with federal and state regulations while handling sensitive financial information.
• Meet daily productivity goals and maintain professional communication standards.
• Fostered strong client relationships through effective communication, enhancing customer satisfaction and trust in financial services.
• Streamlined collections processes, significantly reducing overdue accounts and improving cash flow for the company.

• Process Medicare Advantage plan enrolments by accurately entering customer information into multiple systems.
• Verify Medicare eligibility and plan details while maintaining HIPAA compliance.
• Navigate CRM platforms to update records, track applications, and document all transactions.

• Utilized multiple databases to verify client Medicare status and match them with suitable plans.
• Accurately documented plan selections, benefits, and enrolment details in CRM systems.
• Maintained high accuracy and compliance while managing sensitive personal and health data.

• Entered payroll data for multi-state employees with accuracy and attention to detail.
• Corrected entitlement policies and resolved discrepancies in employee accounts.

• Verified Medicaid and Medicare plans and processed LIS plan enrolments.
• Assisted internal agents via live chat by providing accurate plan details in real time.
• Used multiple systems simultaneously while ensuring compliance with HIPAA laws.

- Additional professional experience prior to October 2020 available upon request.