Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oneida Molina

Fayetteville

Summary

Dynamic customer service professional with a proven track record at the Town of Benson, excelling in resolving complaints and enhancing customer satisfaction. Skilled in money handling and proficient in Spanish interpretation, I leverage strong communication abilities to understand and meet diverse customer needs effectively.

Overview

22
22
years of professional experience

Work History

Independent Contractor

Amazon Flex
10.2021 - 12.2024
  • Pick up packages at warehouse for my shift and scan with my phone through Flex App


  • Deliver packages and followed any special instructions if any for customers

Customer Service Utilities Representative

Town of Benson
08.2009 - 10.2021
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Answered constant flow of customer calls with minimal wait time.
  • Offered advice and assistance to customers, paying attention to their specific needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup for customer service managers.
  • Interpret for Police, Planning and Parks and Recreation Department for Spanish speaking customers as needed.
  • Balanced daily cash sheet for register and collected payments for utilities and services rendered.

Medical Receptionist

Benson Area Medical Center
06.2003 - 08.2009
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

No Degree - Accounting

Johnston Community College
Smithfield, NC

High School Diploma -

South Johnston High School
Four Oaks, NC
06-1997

Skills

  • Customer Service
  • Money Handling Abilities
  • Typing Proficiency
  • Documentation
  • Multi Line Phone Handler
  • Computer Proficiency
  • Interpretation and Translation Services
  • Spanish Interpreting
  • Understanding Customer Needs

Languages

Spanish
Native or Bilingual

Timeline

Independent Contractor

Amazon Flex
10.2021 - 12.2024

Customer Service Utilities Representative

Town of Benson
08.2009 - 10.2021

Medical Receptionist

Benson Area Medical Center
06.2003 - 08.2009

No Degree - Accounting

Johnston Community College

High School Diploma -

South Johnston High School

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Oneida Molina