Omarys Rosales
Mr Tokyo Japanese Restaurant
Monroe,NC
6
years of professional experience
Bilingual professional with experience in customer service, managing, money handling and daily operations. Skilled at multitasking, communication and problem-solving in fast-paced environments. Dedicated to providing a positive experience for all customers and fellow staff.
Work History
Assistant Manager
5 Years 7 Months- Assisted in overseeing daily restaurant operations in the absence of the General Manager.
- Managed customer service interactions such as handling phone orders, reservations, concerns and complaints.
- Handled end-of-day financial procedures such as register balancing, tip calculations and staff payouts.
- Trained and mentored new staff in all areas and positions of the front house.
Social Media Sales Manager
2 Years 3 Months- Monitored online conversations about the company's products or services to address any concerns or negative feedback proactively.
- Increased social media engagement by creating and implementing targeted content strategies.
Education
High School Diploma
- Completed AP course in Spanish and Biology
- Honoree of English & Literature
Skills
Bilingual
Customer service
Money handling
Team leadership
Problem-solving
Staff training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Media Sales Manager
Bows Y Bouquets
02.2023 - 05.2025Read More
Assistant Manager
Mr Tokyo Japanese Restaurant
09.2020 - 04.2026Read More
Monroe High School
High School Diploma
Read More