OMARA GRAVES
Greensboro,NC
Summary
Seasoned Professional with more than 10 years of experience in customer service and leadership roles across various industries. Highly skilled in building and leading teams to deliver exceptional customer satisfaction and service excellence. Proven track record of enhancing customer experiences and improving retention rates through strategic initiatives and effective communication. Recognized for mentoring and developing talent, fostering a positive work environment, and driving operational success. Demonstrates strong problem-solving abilities and a commitment to achieving company goals. Eager to bring leadership and an in-depth understanding of customer relations to a dynamic team.
Overview
16
16
years of professional experience
Work History
Mail Processing Clerk
USPS, United States Postal Service
08.2022 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained clean and organized work environment to optimize efficiency in mail processing tasks and to promote safety.
- Used automated mail processing equipment to sort and collate mail.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing need for costly repairs or replacements.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Supported reliable record-keeping practices by meticulously logging incoming shipments, outgoing deliveries, and tracking numbers as required.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Furniture Mover
OFS Trucking
08.2022 - Current
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Lift / Cherry Picker Operator
RH Barringer
05.2021 - 11.2022
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Applied use of vehicle stabilizers preventing possible vehicle tipping upon extension of boom.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
- Communicated information to local population regarding scheduled or emergency outages.
- Contributed to overall project success by providing accurate inventory management through precise material handling using cherry pickers.
- Managed resources effectively, allocating cherry pickers to appropriate job sites based on project requirements and equipment availability.
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Streamlined workflow, implemented proper lifting techniques, and maintained a clean working environment.
- Enhanced team productivity by efficiently coordinating tasks and schedules for cherry picker operations.
- Assisted in training new employees on cherry picker operation, safety protocols, and best practices to ensure their smooth integration into the team.
- Improved workplace safety by conducting routine equipment inspections and maintenance checks on cherry pickers.
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
- Positioned boom truck and operated lift on uneven and all-terrain conditions.
- Developed strong working relationships with colleagues through clear communication and teamwork, fostering a positive work environment that encouraged collaboration and support among all team members.
- Expedited project timelines with effective time-management strategies and consistent adherence to schedule expectations.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded trucks and rail cars and moved materials to staging area.
- Removed orders from storage, wrapped and staged for shipments.
- Checked items against documentation for accuracy.
- Updated tracking systems to document movements and determine proper area for storage.
Material Handling Crew Supervisor
Fedex Express Greensboro Hub
04.2019 - 11.2022
- Managing two package handling crews with a total of 23 people
- Maintains production and distribution of product by pulling orders from inventory; delivering production materials and supplies; staging finished product
- Ensuring efficient package sortation and compliance of administrative processes through the management of Package Handler employees.
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Contributed to company growth by consistently meeting or exceeding project goals and deadlines.
- Promoted a culture of accountability within the team by setting clear expectations and holding individuals responsible for their actions.
- Maintained accurate records of crew attendance, hours worked, and task assignments for efficient payroll processing.
- Increased crew efficiency by implementing effective scheduling and task delegation.
- Demonstrated commitment to continuous improvement by seeking out industry best practices and incorporating them into daily operations when appropriate.
- Resolved issues quickly to maintain productivity goals.
- Evaluated crew performance regularly against established metrics, providing constructive feedback to enhance individual skillsets.
- Championed workplace diversity initiatives, creating an inclusive environment where all team members felt valued and respected.
- Fostered a collaborative work environment by effectively resolving conflicts and facilitating open communication among team members.
- Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed equipment maintenance schedules, reducing downtime due to repairs or malfunctions.
- Enhanced team morale through regular performance feedback and professional development opportunities.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
Supervisor
Surteco
04.2017 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Processed returns and updated accounts.
- Trained new team members on proper and safe use of tools and equipment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Landscaper
Vantage Home Repair And Landscaping
01.2011 - 03.2015
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Contributed to business growth by continuously seeking opportunities for expansion and improvement in landscaping services offered.
- Increased overall efficiency by implementing standardized procedures for daily operations reducing labor costs.
Store Manager
Bass Food Mart
01.2008 - 01.2011
- Responsible for recruiting and training new staff
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Reidsville High School
Reidsville, NCVocational School Certificate/License -
Protective Coating And Corrosion
GTCC Colfax, NCVocational School Certificate/License -
Career Readiness Cerifcate
GTCC High Point, NCSkills
- Organizational
- Quality Management
- Time Management
- Microsoft Office Specialist
- Excellent Customer Service
- Equipment Inspection
Licenses Certificates Training
Certificate in Protective Coating and Co., GTCC, 03/2015
Timeline
Mail Processing Clerk
USPS, United States Postal Service
08.2022 - Current
Furniture Mover
OFS Trucking
08.2022 - Current
Lift / Cherry Picker Operator
RH Barringer
05.2021 - 11.2022
Material Handling Crew Supervisor
Fedex Express Greensboro Hub
04.2019 - 11.2022
Supervisor
Surteco
04.2017 - 12.2020
Landscaper
Vantage Home Repair And Landscaping
01.2011 - 03.2015
Store Manager
Bass Food Mart
01.2008 - 01.2011
High School Diploma -
Reidsville High School
Vocational School Certificate/License -
Protective Coating And Corrosion
Vocational School Certificate/License -
Career Readiness Cerifcate
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