Omar Menendez
Elizabeth City
Summary
Extensive experience in administrative support and transportation counseling, provided effective guidance to military personnel on complex entitlements, transportation options, and retirement benefits. Leveraged strong communication skills to resolve inquiries and enhance the transition process, ensuring accurate documentation and compliance with regulations.
Overview
26
26
years of professional experience
Work History
TRANSPORTATION ASSISTANT (FREIGHT)
DEPARTMENT OF THE NAVY NAVSUP FLEET LOGISTICS CENTER
Norfolk
10.2022 - Current
- Perform technical and analytical work concerned with planning, development, and execution of traffic policies and programs; or direct and manage programs to obtain the economical and efficient transportation of freight.
- Identify the need for special packing, loading, or handling, and coordinate arrangements for these needs with other activity personnel as well as with carriers.
- Secure carriers to arrange for pickup, delivery, and storage of shipments.
- Identify the mode or combination of modes, types of special equipment, and services required for shipments.
- Advise customers of inadequacies or inaccuracies in shipping requests and related documentation.
- Expedite or locate lost or misplaced shipments by searching for identifiers, such as control numbers, shipment date, carrier code, destination, and truck, vessel, or flight number, in automated or manual files.
TRANSPORTATION ASSISTANT (HHG CUSTOMER CALL CENTER / TRANSPORTATION COUNSELOR)
Department of the Navy NAVSUP Fleet Logistics Center
Norfolk
05.2015 - 10.2022
- Counsel, assist, and respond to military service members and Department of Defense civil service employees on personal property shipping entitlements questions, storage options and services available throughout the course of a permanent change of station, temporary duty, retirement or separation from the service.
- Using a broad assemblage of transportation regulations, guidelines, techniques, and practices to break down and interpret transportation entitlements.
- Perform transportation entitlements reviews, using a wide assortment of interrelated or nonstandard transportation assignments including the assessment of personal property claims and entitlements and additionally settling a wide scope of issues regarding the capacity and development of personal property by Government or commercial methods.
- Assess problems, complaints, and resolving them in a professional manner.
- Determine, exhort and counsel on entitlements or methodology identified with the sort, amount, and capacity of individual property that can be moved and stored at government cost.
- Process Household goods shipment applications in a timely manner by setting and adjusting short-term priorities with a vast knowledge of technical expertise of several computer application programs.
- Provide information, guidance, and assistance to members with questions regarding data input in the DPS system, explanation of entitlements, and filing loss and damage claims per the Joint Travel Regulations manual and other transportation regulations, methods, and practices.
- Very knowledgeable and proficient with office equipment such as copiers, printers, and multi-line phone systems.
Call Center Account Representative
PRA Group (Collections Agency Call Center)
Norfolk
03.2013 - 12.2014
- Collect payments on past due bills.
- Utilize computer systems to handle skip tracing.
- Inform clients of overdue accounts and amount currently owed.
- Attempt to collect payment.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer's story and determine if debt can be collected.
- Set up repayment plans and new terms of sale.
- Record new commitment to repay debt.
- Follow federal and state laws dealing with debt collection.
Yeoman Second Class
U.S. Coast Guard
Elizabeth City
05.2000 - 08.2012
- 8 years of experience as an administrative assistant and Transportation counselor, providing counseling and sources of information to military personnel with effective oral and written communication on questions ranging from career moves, entitlements, transportation entitlements, and incentive programs to retirement options and veteran's employee benefits using a data personnel system and payroll system.
- Research issues on the Internet and the Coast Guard Intranet, prepare spreadsheets, word-processing documents and draft administrative correspondence using Microsoft Office systems.
- Experience in proof reading and reviewing a wide variety of documents, forms, reports, and directives, and mail with the ability to manage time, simultaneous tasks, and priorities.
- Procure materials, supplies, equipment, and analyzed all procurement requests for adequacy, completeness, clarity, and funding.
- Prepare travel arrangements, update and maintain automated information systems, software updates, equipment configuration, user access support, and related functions.
- Confident, proficient, flexible, and adaptable to a rapidly changing environment.
Education
Associate's degree - Health Information Technician
American Business & Technology
St Joseph, MO12-2015
Skills
- Customer service
- Exceptional relationship-building skills
- Leadership
- Excellent communication skills
- Team Building Skills
- Professionalism and poise
- Administrative/Clerical Duties
- Work well Under Stress
- Force Protection
- Homeland Security
- Military Experience
- Security Clearance
- Counter terrorism
Languages
Advanced, Advanced, Advanced
Job Related Training
- Critical Incident Stress Management (CISM)
- Leadership and Management School
- Sexual Harassment prevention
- Substance Abuse Free Environment
- Civil Rights Awareness
- Suicide Prevention
- Workplace Violence
Timeline
TRANSPORTATION ASSISTANT (FREIGHT)
DEPARTMENT OF THE NAVY NAVSUP FLEET LOGISTICS CENTER
10.2022 - Current
TRANSPORTATION ASSISTANT (HHG CUSTOMER CALL CENTER / TRANSPORTATION COUNSELOR)
Department of the Navy NAVSUP Fleet Logistics Center
05.2015 - 10.2022
Call Center Account Representative
PRA Group (Collections Agency Call Center)
03.2013 - 12.2014
Yeoman Second Class
U.S. Coast Guard
05.2000 - 08.2012
Associate's degree - Health Information Technician
American Business & Technology