Omar Cruz
Charlotte
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2021 - Current
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Ice Cream Maker
Bruster's Real Ice Cream
06.2021 - 08.2021
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
- Collaborated with marketing team to create enticing seasonal promotions, driving foot traffic and boosting overall revenue.
Education
Associate of Science - Cybersecurity
Wilmington University
New Castle, DE06.2025
High School Diploma -
Parkwood High School
Monroe, NC01.2023
Skills
- Record keeping
- Task prioritization
- Order Accuracy
- Customer engagement
- Attention to detail
- Product knowledge
- Organizational skills
- Microsoft Word
Affiliations
- Fishing
- Cyber Tech
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
08.2021 - Current
Ice Cream Maker
Bruster's Real Ice Cream
06.2021 - 08.2021
Associate of Science - Cybersecurity
Wilmington University
High School Diploma -
Parkwood High School
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart