OLYVIA HEILIG
High Point
Summary
Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
4
4
years of professional experience
Work History
Sales Advisor/Copy and Print Associate
Office Depot
04.2022 - Current
- Addressed customer complaints and questions to increase satisfaction
- Trained new employees regarding sales tactics, product features and customer engagement
- Arranged creative displays to attract incoming customers and spike curiosity
- Used cross-selling and upselling to boost value of customer purchases
- Organized and restocked display racks to keep store customer-ready
- Helped customers locate products in-store
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
Baker
Crumbl Cookies
03.2022 - 07.2024
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Trained and supervised new employees on bakery operations and procedures.
- Maintained accurate inventory of baking supplies and ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Shift Leader
Rack Room Shoes, Shoe Warehouse
01.2021 - 02.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Analyzed sales figures and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
BUSINESS -
Guilford Technical Community College
Jamestown, NCSkills
- Product Demonstrations
- Upselling strategies
- Sales Training
- Competitor Analysis
- Performance Tracking
- Kitchen Equipment Operation
- Kitchen Safety
- Customer Service
- Customer Service Management
- Operations Support
- Production Reporting
- Print Production
- File preparation
Personal Information
- Age: 20
- Date of Birth: 04/21/04
Hobbies and Interests
- Sewing
- Knitting/Crocheting
- Cooking
- Baking
- Gardening
- Photography
Timeline
Sales Advisor/Copy and Print Associate
Office Depot
04.2022 - Current
Baker
Crumbl Cookies
03.2022 - 07.2024
Shift Leader
Rack Room Shoes, Shoe Warehouse
01.2021 - 02.2022
BUSINESS -
Guilford Technical Community College
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