Samuel Ladokun
McLeansville
Summary
Results-driven IT Specialist with expertise in data analysis and project management. Proven track record of enhancing system reliability and user satisfaction by implementing effective IT solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
XPO Logistics
2019.01 - 2025.02
- Led IT support initiatives, enhancing system reliability and user satisfaction across multiple departments.
- Developed and implemented IT solutions to streamline operations and reduce downtime in logistics processes.
- Mentored junior staff on troubleshooting techniques, fostering a culture of continuous improvement within the team.
- Managed software updates and installations, ensuring compliance with industry standards and security protocols.
Help Desk Technician
Gilbarco Veeder-Root
2018.06 - 2019.01
- Resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided remote support through ticketing system, maintaining high customer satisfaction levels.
- Trained junior technicians on troubleshooting methodologies and best practices.
- Implemented process improvements that enhanced incident response times by streamlining workflows.
Education
Bachelor of Science - Management Information Systems
North Carolina A&T State University
Greensboro, NC2018-05
Skills
- Data Analysis
- IT documentation
- Business Analysis
- Project Management
- SQL
- Teamwork
- Communication
- Leadership
- Networking
Certification
THE INSTITUTE FOR CERTIFICATION OF COMPUTER PROFESSIONALS. 2018- PRESENT
Languages
English
Full Professional
Timeline
IT Specialist
XPO Logistics
2019.01 - 2025.02
Help Desk Technician
Gilbarco Veeder-Root
2018.06 - 2019.01
Bachelor of Science - Management Information Systems
North Carolina A&T State University