Olivia Ashley Northgrave

Resolved complex journal processing and general ledger issues, ensuring compliance with daily business standards and enhancing accuracy of financial reporting.

• Conducted month-end close activities, including accruals and amortization allocations.
• Prepared monthly journal entries to ensure accurate financial records.
• Analyzed accounting processes and recommended improvements, contributing to streamlined operations and increased efficiency.
• Collaborated with auditors during annual audits, providing essential documentation.
• Assisted in testing and implementation of new accounting systems and software, including internal updates and Blackline, facilitating smoother transitions and user adoption.
• Trained team members in procedural functions to enhance operational effectiveness.
• Managed overflow tasks from team members, ensuring timely production.

• Oversaw regulatory compliance efforts, minimizing operational risks in banking.
• Managed daily operations and workflows, enhancing operational efficiency and effectiveness.
• Developed operational procedures ensuring seamless daily workflows.
• Analyzed operational processes, identifying opportunities for improvement.
• Led cross-functional teams to enhance service delivery and customer satisfaction.
• Facilitated problem-solving sessions to address operational challenges and improve collaboration.
• Conducted policy and procedure reviews, recommending necessary enhancements.
• Trained new employees on protocols, expediting onboarding process.

• Processed funds requests, established auto drafts, quoted payoffs to ensure timely loan servicing.
• Processed payments via tickets, checks, and wires for accurate account management.
• Supported branches, customer call representatives, departments with loan documentation and compliance needs.
• Collaborated with loan operations to streamline departmental processes and enhance service delivery.
• Serviced participation loans in compliance with regulations.
• Obtained loan histories, interest paid letters, and necessary documentation for records.
• Utilized Microsoft Outlook and TCN phone service for effective communication.
• Managed work reports and maintenance requests efficiently.

• Cultivated loyalty with new and existing customers through proactive engagement.
• Delivered exceptional customer service in dual roles of teller and banker.
• Processed teller transactions while identifying potential referrals.
• Educated customers on PNC products to drive revenue growth.
• Addressed customer complaints promptly, maintaining high satisfaction and retention rates.
• Communicated with partners to ensure fulfillment of customer needs.
• Conducted internal and outbound conversations to enhance customer experience.
• Completed required customer maintenance in compliance with policies.

• Performed data entry from various sources while maintaining accuracy in databases.
• Entered rate confirmations, obtaining all necessary information for processing.
• Verified POD documentation against invoices to ensure compliance with payment requirements, supporting timely processing.
• Assessed proof of delivery image scans to ensure accurate load matching, enhancing verification process.
• Organized and sorted invoices for timely processing and mailing.
• Utilized Outlook, Word, and Adobe software to complete daily tasks.
• Collaborated with account managers to strengthen client relations and streamline funding material processes.
• Carried out assigned tasks autonomously, ensuring efficiency throughout the process.

• Processed transactions efficiently at cash register, maintaining accuracy throughout.
• Greeted customers and addressed questions with accurate information, improving overall customer satisfaction.
• Responded to customer inquiries via telephone, clarifying store policies to enhance customer understanding.
• Handled returns/exchanges while documenting details in company database for restocking.
• Trained new cashiers in register operations and established customer service standards.
• Recommended selected products, ensuring alignment with customer needs.
• Created rental contracts and verified inventory flow of tools rented monthly to maximize readiness for rental.
• Maintained clean checkout area to support a welcoming and organized shopping environment.