Olivia White
Hot Springs
Summary
Dynamic and results-oriented professional with extensive experience as a Veterinary Assistant at Animal Hospital East and South and a Certified Trainer at Chick-fil-A. Excelled in client communication and medication administration, significantly enhancing patient care and staff productivity. Skilled in Cornerstone and MS Excel, with a proven track record in creative problem-solving and effective team training.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Animal Hospital Hospital East and South
03.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Certified Trainer
Chick-fil-A
04.2020 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently received high ratings supporting customers and co-workers in meeting set goals.
- Assisted with documenting workflow and recommending changes to increase output.
- Handled customer sales and refunds, catering orders and specialized customer deliveries.
Education
Associate of Arts - Business
Asheville Buncombe Community College
Asheville, NC06-2026
Skills
- Client communication
- Medication administration
- Appointment scheduling
- Client education
- Reception duties
- Patient flow management
- Proficient in Cornerstone
- Proficient in MS Word
- Proficient in MS Excel
- New hire training
- Creative problem solving
- Planning and coordination
- Group and individual instruction
- Organizational skills
Timeline
Veterinary Assistant
Animal Hospital Hospital East and South
03.2023 - Current
Certified Trainer
Chick-fil-A
04.2020 - 05.2022
Associate of Arts - Business
Asheville Buncombe Community College
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