Olivia Watt
Summary
Experienced with recruitment processes, employee onboarding, payroll processes, and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively. Track record of managing HR documentation and following company retention guidelines. Developed transferable skills in fast-paced, collaborative environment, including effective communication and problem-solving. Proven ability to manage administrative tasks and support team functions. Seeking to transition into new field where these skills can drive team success.
Overview
10
10
years of professional experience
Work History
Assistant Customer Service Manager
Publix
Huntersville, USA
04.2022 - Current
- Fostered a positive, fair, and equal working environment with effective leadership practices.
- Achieved a 13% increase in department productivity over a 6 month period by accurately analyzing store profit and labor projections
- Ensured customer satisfaction with professional management of complex escalated customer complaints.
- Facilitated an effective full-cycle onboarding process for new hires.
- Approved time records and time-off requests and submitted payroll for direct reports.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
Customer Service Staff Member
Publix
Huntersville, USA
09.2014 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Developed rapport with customers through friendly communication, building trust, and promoting loyalty.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Education
Bachelor of Science (B.S.) - Psychology
University of North Carolina At Charlotte
Charlotte, NC05.2020
Skills
- Attention to Detail
- Effective Communication
- Adaptability and Flexibility
- Onboarding coordination
- Administrative skills
- Payroll processing
- Maintaining files
- Office administration
- Microsoft Office
- HR policies compliance
Timeline
Assistant Customer Service Manager
Publix
04.2022 - Current
Customer Service Staff Member
Publix
09.2014 - 04.2022
Bachelor of Science (B.S.) - Psychology
University of North Carolina At Charlotte