Olivia Suddreth
Lenoir
Summary
Results-oriented contracts and renewals specialist with expertise in technology sales and customer service management. Leverages strong skills in account management and sales team leadership to drive growth and enhance customer satisfaction. Develops innovative solutions to meet client needs and consistently exceeds targets.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Contracts and Renewals Specialist
Adobe
San Jose
06.2025 - Current
- Collaborated with cross-functional teams to enhance user experience and product design.
- Analyzed customer feedback to identify trends and inform product improvements.
- Facilitated training sessions for new team members on software tools and best practices.
Renewal Sales Specialist
Hewlett Packard Enterprises
California
04.2024 - 04.2025
- Documented customer interactions, transactions, comments, and complaints in the CRM system to ensure comprehensive account management.
- Participated in sales meetings to provide updates on current account standings and discuss emerging challenges or opportunities within the market.
- Identified at-risk accounts that required additional support or intervention from other departments to secure renewals.
- Coordinated with sales team members to ensure smooth renewal process.
- Participated in sales meetings to provide updates on current account standings and discuss emerging challenges or opportunities within the market.
- Collaborated with sales team to streamline renewal process and enhance client experience.
- Identified at-risk accounts needing additional support to secure renewals.
IT Instructor
Caldwell Community College
Hudson
02.2023 - 01.2024
- Instructed students in learning about new technologies.
- Utilized various software applications such as Microsoft Office Suite and Adobe Creative Cloud products to create engaging presentations and course materials.
- Communicated regularly with faculty members regarding student progress and any changes needed within the course material or approach.
- Encouraged critical thinking skills among students by posing questions that require analysis of complex concepts.
- Designed assessments using a wide range of assessment tools such as quizzes, tests, projects, and portfolios.
- Advised students on career paths based on their interests while helping them develop professional skills necessary for success in the IT industry.
Inside Sales Manager
Dell Technologies
Round Rock
10.2021 - 02.2023
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Oversaw daily sales activities of inside sales team by analyzing CRM-generated reports to ensure performance goals were met.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company's bottom line.
- Developed detailed proposals to align product offerings, pricing models, delivery timelines, and payment terms with client needs.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Implemented quarterly business reviews with major accounts to ensure continued satisfaction with products or services offered.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Engaged with clients via email and phone to identify needs, fostering account growth through effective cross-selling strategies.
- Increased referrals by building productive partner networks.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Collaborated with marketing and development departments for effective sales.
- Championed the adoption of new technologies within the department, leading to increased efficiency and enhanced communication among team members.
E-Commerce Manager
Self Employed Services
Lenoir
07.2012 - 06.2021
- Developed a comprehensive e-commerce strategy to increase online sales.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Researched new technologies that could be used to enhance customer experience on the website.
- Planned, created and executed digital marketing campaigns using various tools such as Google Ads Manager or Facebook Ads Manager.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
Career Ready Lab Instructor
Caldwell Community College & Technical Institute
Hudson
08.2011 - 08.2012
- Developed and implemented strategies to create compelling resumes that highlighted key strengths and accomplishments.
- Created customized resumes for clients based on their individual needs and goals.
- Facilitated classroom discussions to enhance students' critical thinking skills.
- Collaborated with clients to determine the best resume format for each job application.
- Implemented strategies to create compelling resumes that effectively highlighted strengths and accomplishments.
- Crafted customized resumes tailored to clients' individual needs and goals.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
Education
Bachelor of Arts - Business Administration
East Carolina University
Greenville, NCBachelor of Arts - Cyber Crime Technology
Stanly Community College
Albemarle, NCSkills
- Contract Tracking
- Customer Contract Review
- Policy Creation
- Policy Documentation
- Policy Changes
- Compliance Monitoring
- Performance Management
- Performance Evaluation
- Stakeholder Engagement
- Partnership Development
- Vendor Management
- Account Management
- Client management
- Client Retention
- Pipeline Management
- Revenue Forecasting
- Budget Development
- Business Planning
- Sales Planning
- Proposal Development
- Cost Control
- Salesforce
- Project Tracking
- Team Coordination
- Team Collaboration
- Customer communication
- Customer Relationship
- Client Outreach
- Community Engagement
- Community development
- Market Analysis
- Marketing
- Marketing
- Cost Control
- Salesforce
Certification
- Cyber-Crime Certification
- E-Fraud Certification
Timeline
Contracts and Renewals Specialist
Adobe
06.2025 - Current
Renewal Sales Specialist
Hewlett Packard Enterprises
04.2024 - 04.2025
IT Instructor
Caldwell Community College
02.2023 - 01.2024
Inside Sales Manager
Dell Technologies
10.2021 - 02.2023
E-Commerce Manager
Self Employed Services
07.2012 - 06.2021
Career Ready Lab Instructor
Caldwell Community College & Technical Institute
08.2011 - 08.2012
Bachelor of Arts - Business Administration
East Carolina University
Bachelor of Arts - Cyber Crime Technology
Stanly Community College