Olivia Stutts

• Supervised operations staff and kept employees compliant with company policies and procedures
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Increased profit by streamlining operations
• Assisted in recruiting, hiring and training of team members
• Trained and guided team members to maintain high productivity and performance metrics
• Interacted well with customers to build connections and nurture relationships
• Scheduled employees for shifts, taking into account customer traffic and employee strengths

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• Completed proper sanitation and cleaning of equipment and work areas between patients
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment
• Stocked phlebotomy cart or carrier with appropriate supplies
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust
• Used personal protective equipment correctly to protect coworkers and patients
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance

• Stayed current with all store initiatives and communications, sharing with associates as required
• Analyzed productivity reports, assisting in managing performance
• Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
• Developed and maintained effective working relationships with team members, management, and customers
• Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
• Supervised hourly and temporary personnel, provided work direction and reviewed work processes
• Attended store walkthroughs with the management team and followed-up on directives and recommendations
• Evaluated the performance of associates and mentored underperforming employees on ways to improve
• Managed the allocation of staff resources through monitoring and projected future staff needs
• Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
• Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
• Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
• Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
• Ensured all customers received friendly, quick, and efficient service
• Maintained focus on promoting and driving sales, including the execution of next season planning

• Picked up, organized, and wiped down reception regularly to keep area professional and clean
• Issued badges and logged incoming visitors to meet security standards
• Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
• Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery
• Helped gather supplies and set up spaces to coordinate meetings and office events
• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
• Greeted guests promptly and consistently set professional tone with friendly assistance
• Accepted incoming mail and packages and routed to appropriate staff
• Answered telephone calls to provide information, take messages and set up appointments
• Stayed on top of the whereabouts of all staff members throughout the day
• Managed incoming and outgoing mail and deliveries to support efficient office operations
• Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters
• Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance

• Filed records to keep system efficient and information organized
• Guided visitors to staff members and business locations with warm, personable approach
• Kept inventory levels optimized and supplies organized for forecasted demands
• Satisfied customers every day with fast, friendly, and knowledgeable support for their family member's needs
• Received and routed incoming mail, packages, and deliveries