Dedicated customer service representative with a proven track record in problem-solving and effective communication. Committed to delivering exceptional service and enhancing customer satisfaction through data analysis and relationship management.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Walmart
Charlotte, NC
03.2025 - Current
Assisted customers in locating products and resolving inquiries.
Processed transactions efficiently using point-of-sale systems.
Maintained a clean and organized sales floor to enhance customer experience.
Collaborated with team members to ensure timely restocking of shelves.
Healthcare Support Worker
Liveops
Charlotte, NC
07.2019 - 04.2024
Provided compassionate care and support to patients in diverse healthcare settings.
Assisted in daily living activities, promoting patient independence and well-being.
Collaborated with medical staff to develop and implement personalized care plans.
Monitored vital signs and documented changes in patient conditions accurately.
Customer Service Representative
Red Cross
Charlotte, NC
11.2017 - 12.2019
Handled customer complaints promptly, ensuring satisfaction and loyalty.
Participated in training sessions to improve product knowledge and service skills.
Utilized feedback to adapt approaches for improved service delivery.
Customer Service Representative
UniFirst
Charlotte, NC
03.2013 - 10.2017
Managed high-stress situations effectively.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently.
Responded to customer requests for products, services, and company information.