Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Sturdivant

Charlotte

Summary

Dedicated customer service representative with a proven track record in problem-solving and effective communication. Committed to delivering exceptional service and enhancing customer satisfaction through data analysis and relationship management.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Walmart
Charlotte, NC
03.2025 - Current
  • Assisted customers in locating products and resolving inquiries.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained a clean and organized sales floor to enhance customer experience.
  • Collaborated with team members to ensure timely restocking of shelves.

Healthcare Support Worker

Liveops
Charlotte, NC
07.2019 - 04.2024
  • Provided compassionate care and support to patients in diverse healthcare settings.
  • Assisted in daily living activities, promoting patient independence and well-being.
  • Collaborated with medical staff to develop and implement personalized care plans.
  • Monitored vital signs and documented changes in patient conditions accurately.

Customer Service Representative

Red Cross
Charlotte, NC
11.2017 - 12.2019
  • Handled customer complaints promptly, ensuring satisfaction and loyalty.
  • Participated in training sessions to improve product knowledge and service skills.
  • Utilized feedback to adapt approaches for improved service delivery.

Customer Service Representative

UniFirst
Charlotte, NC
03.2013 - 10.2017
  • Managed high-stress situations effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Medical Assisting

Kings College
Charlotte, NC
10-2015

Skills

  • Customer service
  • Customer relationship management
  • Problem solving
  • Data entry
  • Computer literacy
  • Software utilization

Timeline

Customer Service Representative

Walmart
03.2025 - Current

Healthcare Support Worker

Liveops
07.2019 - 04.2024

Customer Service Representative

Red Cross
11.2017 - 12.2019

Customer Service Representative

UniFirst
03.2013 - 10.2017

Associate of Science - Medical Assisting

Kings College
Olivia Sturdivant