Olivia Smith
Taylorsville
Summary
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
7
7
years of professional experience
Work History
HHA
Gt Independence
Sturgis
06.2020 - 04.2025
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Transported individuals to medical appointments and assisted with errands.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Helped keep track of medical supplies used by the client throughout the day.
- Prepared meals according to dietary requirements and preferences of the client.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Organized client's personal items for easy access during daily activities.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Transported clients to medical appointments or other destinations as needed.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned optimal meals based on established nutritional plans.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Hotel Planner
Hotels.com
Taylorsville
05.2023 - 11.2023
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Negotiated with property owners and developers to acquire land or modify project plans for public benefit.
BDC Agent
Sweet Relish
Hickory
11.2020 - 08.2021
- Followed up on sales leads through outbound calling.
- Cross-sold additional products and services to purchasing customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Handled customer complaints in a professional manner.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Answered customer inquiries via phone, email, or online chat.
- Processed paperwork for vehicle sales transactions accurately and efficiently.
- Provided timely, courteous, and knowledgeable responses to information requests.
Package Handler
FedEx
Newton
03.2018 - 04.2019
- Assembled containers or crates for large shipments using hand tools and power tools.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Assisted in loading delivery trucks with prepared packages.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Inspected packages for damages or defects and recorded any issues found.
Education
Medical Assistant -
CVCC
Hickory, NC03-2023
High School Diploma -
Alexander Central High School
Taylorsville, NC06-2018
Skills
- Client transportation
- Organization skills
- Time management
- Problem solving
- Customer service
- Patient care
- Team collaboration
- Multitasking
- Emotional support
- Schedule management
- Transportation assistance
- Shopping assistance
- Medical appointment scheduling
- Self motivation
- Multitasking Abilities
- Home health aide
- Appointment scheduling
Timeline
Hotel Planner
Hotels.com
05.2023 - 11.2023
BDC Agent
Sweet Relish
11.2020 - 08.2021
HHA
Gt Independence
06.2020 - 04.2025
Package Handler
FedEx
03.2018 - 04.2019
Medical Assistant -
CVCC
High School Diploma -
Alexander Central High School
Similar Profiles
Anita GrahamAnita Graham
PCA at GT IndependencePCA at GT Independence
Olivia LindblomOlivia Lindblom
PCA at Gt IndependencePCA at Gt Independence
Kandeh KamaraKandeh Kamara
Human Services Technician at GT Independence-Self Directed CareHuman Services Technician at GT Independence-Self Directed Care