Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Olivia Sedlak

Kannapolis

Summary

Dynamic Guest Services Associate at Live Nation, recognized for exceptional guest engagement and problem-solving skills. Proven ability to enhance visitor experiences through attentive service and effective issue resolution. Committed to maintaining high standards of quality assurance and hospitality, ensuring memorable events while adhering to safety protocols.

Overview

3
3
years of professional experience

Work History

Guest Services Associate

Live Nation at PNC Charlotte
07.2024 - Current
  • Greet visitors and customers upon arrival by scanning and validating their ticket.
  • Give information about the venue, the performer and provide directions.
  • Assist guests to ensure a memorable stay and exceptional service.
  • Provide timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Contribute towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
  • Utilize problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the venue's reputation.
  • Greet guests upon arrival by providing warm welcome, and a big smile.
  • Participate in company-recognized sustainability efforts, that provided a clean and welcoming environment for guests.

Catering Kitchen Prep Cook

Grate Catering Co
06.2022 - Current
  • Efficiently prep ingredients for multiple dishes simultaneously while meeting time-sensitive deadlines.
  • Provide support during high-volume events such as weddings or corporate gatherings with professionalism under pressure.
  • Support successful events with accurate portion control and plating techniques.
  • Streamline food production processes through effective communication with chefs and servers.
  • Enhance overall catering experience by preparing visually appealing and delicious food items.
  • Improve kitchen workflow by maintaining a clean and organized prep area.
  • Ensure food quality and safety by adhering to proper storage, handling, and sanitation guidelines.
  • Adhere to established health regulations during all stages of food preparation to ensure the well-being of guests attending catered events.

Education

High School Diploma -

A. L. Brown High School
Kannapolis, NC

Skills

  • Time management
  • Listening skills
  • Hospitality services
  • Guest engagement and assistance
  • Patience and composure
  • Proficient in software
  • Problem-solving skills
  • Guest relations
  • Professional appearance
  • Quality assurance

Interests

Commissioned artwork, Creative writing, Photography, Cooking, Welding

Timeline

Guest Services Associate

Live Nation at PNC Charlotte
07.2024 - Current

Catering Kitchen Prep Cook

Grate Catering Co
06.2022 - Current

High School Diploma -

A. L. Brown High School

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Olivia Sedlak