Olivia McKee
Kernersville
Summary
Dedicated healthcare administrative professional with over five years of experience in referral management, insurance coordination, medical documentation review, and patient scheduling within specialty care settings. Proven ability to manage complex workflows while effectively communicating with providers and patients, ensuring accuracy in fast-paced clinical environments. Proficient in Epic, ICD-10/CPT coding, prior authorizations, and healthcare administration. Recognized for strong organizational skills, attention to detail, and commitment to improving patient and office efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referrals Coordinator & Insurance Representative
Atrium Health Wake Forest Baptist- Endocrinology & Diabetes Education
High Point, NC
01.2025 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Obtain, track, and resolve insurance authorizations for imaging, procedures, and specialty services in compliance with payer and clinical requirements.
- Coordinate end-to-end scheduling, referrals, and prior authorization processes across multiple specialties to ensure timely patient access to care.
- Coordinated adjustments to provider schedules, effectively blocking time off and rescheduling patients when faced with cancellations or incorrect appointments.
- Coordinated receipt and organization of incoming faxes for efficient workflow.
- Ensured compliance with coding standards by utilizing correct ICD-10 and CPT codes for all orders and referrals.
Medical Receptionist & Referral Coordinator
Premiere Pediatrics
Asheboro, NC
09.2021 - 01.2025
- Coordinate appointments and maintain a smooth flow.
- Ensure the privacy and confidentiality of patient information by following HIPAA regulations and policies.
- Assist in maintaining accurate patient records, including updating contact information and medical history.
- Greet and check-in patients when they arrive at the clinic, ensuring that they have all necessary paperwork and information completed.
- Oversaw verification of insurance information to enhance billing accuracy. Managed collection of patient balances and co-pays to improve revenue flow.
- Send/obtain medical release & medical records.
- Manage referrals, referring patients to the correct specialists based off age, insurance, & specific needs.
- Ensured compliance with coding standards by utilizing correct ICD-10 and CPT codes for all orders and referrals.
- Submitted prior authorizations and schedule peer to peer for providers if needed.
- Managed patient flow by ensuring timely calls from the waiting area.
Oversaw the collection of vital signs and ensured accurate documentation.
Led efforts to maintain up-to-date records of medications and allergies.
Waitress
Dixie III
Asheboro, NC
04.2019 - 09.2021
- Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
- Provide excellent customer service by anticipating and fulfilling customer needs and requests.
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
Education
Associate of Science - Business Administration – Human Resources
Guilford Technical Community College
Jamestown, NC03-2027
NHA- Certified Billing & Coding Specialist - Billing & Coding Specialist
Penn Foster
Scranton, PA02-2025
CNA -
CPR 4 UR Heart
Greensboro, NC12-2022
High School Diploma -
Uwharrie Ridge 6-12
Trinity, NC06-2021
Skills
- Epic
- EMDs
- Insurance Verification
- Authorizations
- Referrals
- Medical Terminology
- Time Management
- Organizational Skills
- Microsoft Office
- Medical Coding
- Clerical Experience
Certification
- Certified Billing and Coding Specialist (CBCS)
- BLS Certification
- Certified Medical Assistant
- CPR Certification
Timeline
Referrals Coordinator & Insurance Representative
Atrium Health Wake Forest Baptist- Endocrinology & Diabetes Education
01.2025 - Current
Medical Receptionist & Referral Coordinator
Premiere Pediatrics
09.2021 - 01.2025
Waitress
Dixie III
04.2019 - 09.2021
Associate of Science - Business Administration – Human Resources
Guilford Technical Community College
NHA- Certified Billing & Coding Specialist - Billing & Coding Specialist
Penn Foster
CNA -
CPR 4 UR Heart
High School Diploma -
Uwharrie Ridge 6-12