Olivia May
Mount Holly
Summary
Dynamic Certified Pharmacy Technician with extensive experience at CVS Pharmacy, recognized for enhancing patient satisfaction through meticulous prescription processing and exceptional customer service. Proven ability in data entry and problem-solving, contributing to efficient pharmacy operations and improved patient adherence. Committed to maintaining high standards of quality assurance and control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Ingles
Dallas
01.2025 - Current
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Pharmacy Technician
CVS Pharmacy
Stanley
12.2023 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Pharmacy Technician
Walmart
Belmont
09.2021 - 11.2023
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
PCA
Hospice Home Health
Huntersville
03.2016 - 01.2018
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA
Stress Free Home Care
Stanley
02.2015 - 03.2016
- Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Education
High School Diploma -
East Gaston High School
Mount Holly, NC05.2015
Some College (No Degree) - Pharmacology
Central Piedmont Community College
Charlotte, NCSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Filling prescriptions
- Multitasking and organization
- Verbal and written communication
- Quality assurance and control
- Proper labeling
- Insurance verification
- Stocking medications
Certification
CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Ingles
01.2025 - Current
Pharmacy Technician
CVS Pharmacy
12.2023 - 08.2024
Pharmacy Technician
Walmart
09.2021 - 11.2023
PCA
Hospice Home Health
03.2016 - 01.2018
PCA
Stress Free Home Care
02.2015 - 03.2016
High School Diploma -
East Gaston High School
Some College (No Degree) - Pharmacology
Central Piedmont Community College
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