Olivia Lehtinen
Charlotte
Summary
Proven leader and dedicated customer service professional with experience at The Selwyn Pub, adept at time management and attention to detail. Enhanced customer engagement and improved service quality through effective team collaboration and strong work ethic. Excelled in maintaining high sanitation standards, showcasing exceptional hand-eye coordination and memory retention skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Selwyn Pub
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Babysitting
Carolyn Dunand
01.2022 - 05.2024
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Special needs child care
Assistant Manager
The Local Scoop
08.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Marvin Ridge Highschool
Waxhaw06-2023
Bachelor's Degree - Nursing
Queens University of Charlotte
Charlotte05-2027
Skills
- Customer service
- Time management
- Attention to detail
- Energy and enthusiasm
- Hand-eye coordination
- Proper sanitation practices
- Customer engagement
- Brand promotion
- Strong work ethic
- Memory retention
Certification
Basic Life Support Certification
Timeline
Server
The Selwyn Pub
10.2023 - Current
Babysitting
Carolyn Dunand
01.2022 - 05.2024
Assistant Manager
The Local Scoop
08.2021 - 07.2023
High School Diploma -
Marvin Ridge Highschool
Bachelor's Degree - Nursing
Queens University of Charlotte
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