Olivia Hieber
Summerfield
Summary
Cheerful staff member known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and customers.
Overview
2
2
years of professional experience
Work History
Server, Assistant Manager
Lawndale Swim and Tennis Club
06.2022 - 09.2024
- Prepared and served a variety of food items including burgers, hot dogs, grilled cheese sandwiches, BLT sandwiches
- Cleaned work areas and equipment, ensuring a sanitary environment
- Washed dishes, glassware, and serving utensils to maintain cleanliness
- Restocked beverage and dining areas as needed to ensure availability for customers
- Operated cash register and navigated online POS system for transactions
- Adhered to all health, safety, and sanitation guidelines to ensure proper food handling and customer satisfaction
Server
Jeremiah's Italian Ice of New Garden
10.2023 - 06.2024
- Prepped, served, and restocked food items following safety standards
- Stored food in designated areas with proper wrapping, dating, and rotation procedures
- Cleaned work areas including kitchen production area, customer service area, dining room, lobbies, and restrooms
- Washed dishes, glassware, equipment, and serving utensils
- Restocked beverage and dining area as needed
- Resolved customer concerns and relayed relevant information to supervisor
Pet Sitter
Suzanne Kilmartin (Neighbor)
06.2023 - 07.2023
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Gave medication to pets following guidelines from owners.
Education
Biochemistry -
North Carolina State University
Raleigh, NC05.2028
High School Degree - undefined
Northwest Guilford High School
Greensboro, NC06.2024
Skills
- Customer service
- Restaurant experience
- Communication skills
- Food service
- Computer literacy
- Time management
- Leadership
- English
- Table management
- Staff training and development
Timeline
Server
Jeremiah's Italian Ice of New Garden
10.2023 - 06.2024
Pet Sitter
Suzanne Kilmartin (Neighbor)
06.2023 - 07.2023
Server, Assistant Manager
Lawndale Swim and Tennis Club
06.2022 - 09.2024
High School Degree - undefined
Northwest Guilford High School
Biochemistry -
North Carolina State University
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