Olivia Hammel
Greensboro
Summary
Seasoned Medical Administrative Professional with over 8 years of experience in patient registration, medical office administration, and insurance verification. Expert in managing workflows and high-volume communications to enhance patient experiences and support healthcare providers in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Medical Administrative Professional
Brassfield Dermatology
01.2025 - Current
- Served as the primary point of contact for patients and providers.
- Verify insurance coverage and assist with billing-related inquiries.
- Maintain accurate medical records and patient documentation.
- Coordinated patient scheduling and provider calendars to optimize appointment flow.
- Streamlined check-in and check-out processes to enhance patient experience.
- Coordinate inbound and outbound referrals.
- Oversaw daily medical administration tasks.
Administrative Assistant
Visiting Homemakers Service
01.2020 - 01.2025
- Managed high-volume phone calls, emails, and administrative correspondence.
- Maintained organized filing systems and confidential records to support efficient information retrieval.
- Prepared detailed monthly and annual reports to provide leadership with insights for decision-making.
- Oversaw office supplies, bookkeeping support, and daily operations.
- Contributed to workflow improvements and streamlined office processes to enhance operational efficiency.
Registration Administration
Mon Health Systems
01.2017 - 01.2020
- Registered patients and visitors, ensuring accurate demographic information for efficient patient processing.
- Verified insurance information and coordinated follow-up appointments to enhance patient care continuity.
- Created, updated, and organized patient records.
- Processed forms and managed high-volume patient communications to streamline administrative workflows.
- Maintained professionalism and excellent customer service standards.
Education
High School -
University High School
Morgantown, WV01-2017
Skills
- Patient Scheduling
- Insurance Verification
- Medical Records Management
- Referral Coordination
- Front Office Operations
- Administrative Support
- Confidential Records Handling
- Calendar Management
- Data Entry
- Microsoft Office
- Multi-Line Phone Systems
- Customer Service
- Office administration
Timeline
Medical Administrative Professional
Brassfield Dermatology
01.2025 - Current
Administrative Assistant
Visiting Homemakers Service
01.2020 - 01.2025
Registration Administration
Mon Health Systems
01.2017 - 01.2020
High School -
University High School