Olivia Godwin

• Designed and launched training programs for ophthalmology staff, improving team performance and patient care outcomes
• Integrated training initiatives into clinical operations, ensuring alignment with organizational goals and health equity principles
• Utilized technology to evaluate training effectiveness, adjusting strategies for continuous improvement
• Maintained up-to-date knowledge of advancements in ophthalmology to enhance training programs and clinical practices
• Produced detailed reports and maintained training documentation to support organizational objectives

• Conducted preliminary patient assessments, including medical histories, visual acuity tests, and diagnostic procedures (e.g., OCT imaging, tonometry)
• Assisted ophthalmologists during surgeries, operating ORA and LenSx systems, and supporting LASIK procedures
• Accurately documented patient encounters in real-time, ensuring completeness and accuracy of electronic health records (EHR)
• Educated patients on eye health, procedures, and proper use of medications or corrective lenses, promoting health literacy and equity

- Served as a liaison between patients and physicians, addressing questions and concerns to improve patient satisfaction and access to care.

- Managed patient flows, prioritized treatments, and assisted with non-invasive procedures.

- Optimized the use of advanced imaging equipment, including Pentacam, OPTOS, and IOL Master, to enhance diagnostic accuracy.

• Provided emotional support and guidance to patients and their families, enhancing patient satisfaction and promoting holistic care
• Managed over 50 daily calls, ensuring prompt resolution of inquiries and accurate message transmission
• Leveraged Inteflec, Interaction, and Spark programs to streamline communication processes and improve operational efficiency

• Conducted detailed training sessions on diagnostic equipment, ensuring staff proficiency and operational efficiency
• Performed ocular assessments, including visual acuity, IOPs, and manifest refractions, with precision under high patient volumes
• Ensured compliance with HIPAA/OSHA regulations and maintained accurate EHR systems
• Streamlined workflows and prioritized urgent tasks, enhancing productivity and patient care

• Verified insurance eligibility, filed claims, and posted EOBs efficiently, ensuring seamless billing processes
• Managed appointment scheduling, patient inquiries, and billing for examinations, glasses, and contact lenses
• Screened patients using various diagnostic methods, including visual acuity and non-contact tonometry, fundus Photos, MOCT/RNFL and Visual Fields