Olivia Cuffie
Laurinburg
Summary
Customer service professional with expertise in multi-tasking and time management. Proven track record in handling high-volume calls and resolving customer complaints effectively. Strong communication and problem-solving skills contribute to improved customer satisfaction and loyalty. Committed to enhancing team performance through knowledge sharing and best practices in customer service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
OPD Associate
Walmart
Laurinburg
08.2024 - Current
- Fulfilled online pickup and delivery orders by accurately locating and packaging merchandise for customers.
- Established strong customer relationships through friendly service and effective communication.
- Maintained a clean and organized work environment by systematically organizing backroom areas.
- Managed incoming customer calls, addressing inquiries related to orders and products.
- Assisted customers with product selection and provided detailed responses to questions.
Dispatcher/CSR
Statewide Security
Staten Island
07.2023 - 06.2024
- Monitored security systems, including CCTV, access control, and alarm systems.
- Handled security issues and emergency situations, coordinating with local responders.
- Communicated regularly with security personnel to enforce safety protocols.
- Verified visitors' identification for access control and granted necessary permissions.
- Provided customer service assistance to guests, addressing inquiries about onsite services.
- Completed data entry tasks for incident reports and employee time cards.
Customer Service Remote
SYKES
Bensalem
01.2020 - 06.2023
- Handled customer inquiries through phone, email, and live chat with efficiency and professionalism.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved product and service issues by identifying root causes and clarifying complaints.
- Escalated unresolved concerns to internal teams for swift resolution.
- Maintained accurate records of customer interactions using CRM software.
- Provided insights on customer service processes to drive continuous improvement.
- Regularly updated knowledge on products, policies, and company developments.
- Achieved or exceeded performance metrics in response time and customer satisfaction.
Live-in Nanny
Independent Self Employment
Atlanta
01.2022 - 11.2022
- Cared for newborn during parents' travels, ensuring safety and well-being.
- Enforced parental guidelines to promote positive behavior in children.
- Planned educational field trips to enhance learning experiences.
- Tutored children on homework assignments to improve academic performance.
- Assisted with daily routines including dressing, bathing, and feeding.
- Monitored children's phone calls to adhere to safety protocols.
- Maintained cleanliness by washing dishes, vacuuming, and dusting.
Data Entry Clerk
ETS
Ewing
05.2019 - 12.2021
- Input data from paper documents, emails, and other sources into digital spreadsheets.
- Updated customer order statuses while ensuring accuracy of data entry.
- Provided management support regarding data entry processes and systems.
- Maintained confidentiality of sensitive information throughout data handling.
- Verified completeness and precision of entries in the database system.
- Reviewed existing information for correctness and implemented necessary corrections.
- Organized files according to established procedures for efficient retrieval.
Team Lead
B&H Photo Video
Florence
12.2017 - 05.2019
- Guided and led entire team, ensuring effective coordination across all tasks.
- Monitored aisle restocking needs and addressed missing order issues promptly.
- Resolved escalated customer complaints efficiently, enhancing customer satisfaction.
- Delegated tasks effectively, leveraging individual skill sets for optimal performance.
- Supported junior staff during peak workload periods to maintain high productivity.
- Trained new staff in processes and procedures for seamless integration.
- Collaborated with departments to develop solutions meeting customer needs.
- Conducted regular coaching sessions with staff to promote personal development.
Customer Service Cashier
Craft Cleaners
Princeton
09.2014 - 12.2017
- Maintained proper stock levels across retail floor during each shift.
- Addressed customer complaints with professionalism and efficiency.
- Balanced cash drawers accurately at end of each shift.
- Executed daily opening and closing procedures, including cash drawer counts and deposit verifications.
- Educated customers on product pricing and responded to inquiries regarding available products and services.
- Welcomed customers with friendly service to enhance shopping experience.
- Handled incoming phone calls, providing information on product availability and store locations.
Customer Service Cashier
Ross Dress for Less
Township of Hamilton
02.2014 - 09.2014
- Monitored retail floor to ensure proper stock levels during each shift.
- Resolved customer complaints professionally to enhance satisfaction.
- Balanced cash drawers after each shift for accurate financial reporting.
- Executed daily opening and closing tasks, verifying cash drawer accuracy against sales receipts.
- Informed customers about product pricing and addressed inquiries regarding store offerings.
- Greeted customers, delivering friendly and attentive service.
- Maintained precise transaction records using point-of-sale system.
- Assisted co-workers to support efficient store operations.
Sales Associate
Toys 'R' Us
Lawrenceville
11.2013 - 02.2014
- Facilitated customer product selection, including sizing and styling guidance.
- Executed credit card transactions with speed and security.
- Devised promotional strategies that boosted sales volume.
- Managed returns, exchanges, and refunds per company policies.
- Restocked shelves to maintain optimal inventory levels.
- Participated in weekly team meetings to assess performance goals.
- Conducted cashier duties, including payment processing and change calculation.
Customer Service Cashier
Little Caesars
Ewing
10.2012 - 04.2013
- Maintained fully stocked retail floor throughout each shift.
- Executed daily opening and closing procedures, ensuring cash drawer accuracy and bank deposit verification.
- Balanced cash drawers at shift end, confirming financial integrity.
- Educated customers on product pricing and addressed inquiries about store offerings.
- Recorded transactions accurately via point-of-sale system to ensure financial transparency.
- Welcomed customers and delivered exceptional service to enhance satisfaction.
- Collaborated with co-workers to facilitate seamless store operations.
Education
Diploma - Cosmetology
Mercer County Technical Education Center
Township of Hamilton, NJ06.2014
High School Diploma - General Studies
Ewing High School
Ewing, NJ06.2014
Some College (No Degree) - Criminal Justice
Mercer County Community College
Trenton, NJSkills
- Customer service and support
- Data entry and order processing
- Product knowledge and quality assurance
- Time management and prioritization
- Safety protocols and compliance
- Problem solving and troubleshooting
- Attention to detail
- Effective communication
- Call center procedures
- Microsoft Office proficiency
- Spreadsheet management
- Professional demeanor and cash handling
- Team collaboration
- Fast typing speed
- Numerical data entry
- Conflict resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- certified cosmetologist
Timeline
OPD Associate
Walmart
08.2024 - Current
Dispatcher/CSR
Statewide Security
07.2023 - 06.2024
Live-in Nanny
Independent Self Employment
01.2022 - 11.2022
Customer Service Remote
SYKES
01.2020 - 06.2023
Data Entry Clerk
ETS
05.2019 - 12.2021
Team Lead
B&H Photo Video
12.2017 - 05.2019
Customer Service Cashier
Craft Cleaners
09.2014 - 12.2017
Customer Service Cashier
Ross Dress for Less
02.2014 - 09.2014
Sales Associate
Toys 'R' Us
11.2013 - 02.2014
Customer Service Cashier
Little Caesars
10.2012 - 04.2013
Diploma - Cosmetology
Mercer County Technical Education Center
High School Diploma - General Studies
Ewing High School
Some College (No Degree) - Criminal Justice
Mercer County Community College
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