Olivia Cole
Hampstead
Summary
- Professional hospitality worker with experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through communication and problem-solving skills.
- Experienced Sales Associate adept in customer service, maintaining a professional environment while driving store sales. Responsible individual in charge of managing store alone and completing customer requests with efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Surf City Gift Shop
06.2020 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accurate handling of cash and credit payments.
- Maintained organized merchandise displays to promote sales and improve product visibility.
- Collaborated with team members to meet daily sales targets through effective communication.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Server
Shaka Taco
05.2024 - 03.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations for guests.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed cash register operations and processed customer payments efficiently.
- Trained new team members on service standards and restaurant procedures.
Wrangler
Gunstock Ranch
05.2025 - 09.2025
- Assisted in daily care and feeding of horses, ensuring optimal health and nutrition.
- Maintained cleanliness and organization of stables, promoting safety and efficiency.
- Trained new staff on proper animal handling techniques and ranch protocols.
- Collaborated with colleagues to develop engaging educational programs for visitors about ranch operations.
- Improved horse handling skills by implementing safe and effective techniques for daily care and training.
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
Camp Counselor
Ecological Marine Adventures
05.2024 - 08.2024
- Collaborated with team members to implement curriculum changes based on camper feedback and learning outcomes.
- Conducted daily assessments of camper progress, adapting activities to meet individual needs and interests.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Education
High School Diploma -
Topsail High School
Hampstead, NC05.2024
No Degree - Science
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
- Hospitality service expertise
- Safe food handling
- High volume dining
- Team leadership
- CPR
- First aid
Certification
-CPR/ First Aid Certified
References
Surf City Gift Shop
Manager
Rebekah McGee: (910)-520-3675
Rebekahgmcgee@gmail.com
Ecological Marine Adventures
Owner/Boss
Taylor Maready : (910)-459-1942
Taylormaready@gmail.com
Gunstock Ranch
Manager
McKenzie Highsmith: (808)-798-0848
Timeline
Wrangler
Gunstock Ranch
05.2025 - 09.2025
Server
Shaka Taco
05.2024 - 03.2025
Camp Counselor
Ecological Marine Adventures
05.2024 - 08.2024
Sales Associate
Surf City Gift Shop
06.2020 - Current
High School Diploma -
Topsail High School
No Degree - Science
Cape Fear Community College