Olivia Carter
Front Desk Receptionist
Wake Forest
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
4
4
Certifications
1
1
Language
Work History
Front Desk Receptionist
LA Fitness
07.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized and clean front entrance to create a professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Crew Member
Cold Stone Creamery
11.2021 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the restaurant.
Education
Associate of Applied Science - Geomatics Technology
Wake Technical Community College
Raleigh, NC 05.2001 -
High school diploma -
Heritage High School
Wake Forest, NC06-2024
Skills
Customer service
Guest relations
Front office management
Administrative support
Phone etiquette
Problem-solving skills
Spreadsheet tracking
Sensitive information handling
Customer assistance and interaction
Certification
ACT WorkKeys NCRC https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=66ZQBDQ27GVR
Timeline
Front Desk Receptionist
LA Fitness
07.2025 - Current
ACT WorkKeys NCRC https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=66ZQBDQ27GVR
12-2023
Crew Member
Cold Stone Creamery
11.2021 - 03.2022
Associate of Applied Science - Geomatics Technology
Wake Technical Community College
05.2001 -
High school diploma -
Heritage High School