Lindsey Allen
Raleigh
Summary
Dynamic and results-driven professional with extensive experience at Firebirds Wood Fired Grill. Proven track record in project management and customer service, enhancing client satisfaction through effective problem-solving and team leadership. Skilled in employee training and process optimization, consistently exceeding expectations in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Firebirds Wood Fired Grill
12.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Bartender /Fine Dining Server
Firebirds Wood Fired Grill
07.2021 - Current
- Served high customer volumes during events, nights, and weekends.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Catering Manager
Firebirds Wood Fired Grill
03.2023 - 06.2024
- Successfully managed a diverse range of events including corporate functions and special occasions, consistently exceeding client expectations.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Education
Bachelor of Science - Industrial And Systems Engineering
North Carolina State University
Raleigh, NC12-2025
Skills
- Project management
- Data analysis
- Process optimization
- Customer service
- Employee training
- Technical writing
- Interpersonal and written communication
- Team leadership
- Problem-solving
- Conflict resolution
Certification
- LEAN Six Sigma Yellow Belt for Process Improvement – Various certifying bodies.
- Microsoft Office Specialist (MOS) Certification
- TIPS (Training for Intervention Procedures) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
Timeline
Assistant Restaurant Manager
Firebirds Wood Fired Grill
12.2023 - Current
Catering Manager
Firebirds Wood Fired Grill
03.2023 - 06.2024
Bartender /Fine Dining Server
Firebirds Wood Fired Grill
07.2021 - Current
Bachelor of Science - Industrial And Systems Engineering
North Carolina State University
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