Olga Gekelman
Charleston,NC
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Hello Apartments
09.2021 - 12.2024
- Utilize property management software Yardi/OneSite, CRM to complete transactions accurately.
- Review resident files and accounting records to identify unpaid or late fees, communicate with residents regarding outstanding balances, implement delinquency collection procedures, and enforce lease terms to optimize revenue.
- Oversee property inspections before and after move-ins/move-outs, determining necessary repairs and ensuring units are ready for new tenants
- Handle resident inquiries and complaints, maintaining high tenant satisfaction through prompt resolutions and proactive communication
- Conduct marketing outreach, including online listings, promotional materials, and social media to attract potential tenants
- Manage daily financial operations for the community, including collecting and posting rent, fees, and other payments, preparing bank deposits, reconciling bank accounts, generating financial reports, and processing invoices and payables.
- Reconcile and submit invoices from vendors, contractors, and service providers, ensuring work completion or product receipt, obtaining community manager approval, coding charges to the appropriate accounts, and facilitating communication between vendors, accounting, and clients/owners.
- Eviction procedures, ensuring proper notice requirements, conducting evictions, and representing the community in court hearings and proceedings as needed.
- Process resident move-outs, Move ins reviewing lease terms and notice requirements, applying deposit and lease cancellation fees, and ensuring compliance with procedures and legal standards.
- Enhance resident satisfaction and retention by promptly addressing complaints, questions, and service requests, and taking appropriate actions to resolve issues.
- Fill in for on-site supervisor in the community manager's absence, overseeing daily operations, delegating tasks, coordinating maintenance and make-ready efforts with the maintenance supervisor, and ensuring compliance with company policies and procedures.
- Support client/owner relationship management by meeting with owners, conducting property tours, providing performance updates, and responding to owner requests as needed.
Assistant Community Manager
Mary T Inc
01.2021 - 09.2021
- Managed operations for a tax credit property, overseeing leasing, resident relations, and unit inspections for a smooth turnover process
- Collaborated with site foreman on renovation projects, ensuring work was completed on time and within budget
- Trained new staff on office procedures, property management software, and customer service best practices
- Collected and processed rental payments, maintained accurate financial records, and followed up on delinquent accounts
- Liaised with community agencies to assist residents and ensure compliance with regulatory requirements
Administrative Assistant/Patient Care Coordinator/LPN
Minnesota Oncology
01.2011 - 01.2021
- Oversaw office operations, budgeting, and financial reporting for a busy medical practice
- Managed patient scheduling, insurance verification, and appointment coordination, ensuring a seamless experience for patients and staff
- Developed policies and procedures to improve operational efficiency and compliance with industry regulations (OSHA, HIPAA)
- Provided administrative support to physicians and staff, coordinating meetings, travel arrangements, and patient records
Education
Medical - Nursing Administration
Anoka Community College
Anoka, MN01.2020
Completed Massage Therapy Certification -
Aveda Institute
Minneapolis, MN06.2014
Skills
- Class A property
- Yardi
- Onsite
- RealPage
- YieldStar
- CRM
- MS Office
- Excel
- Word
- PowerPoint
- Marketing and advertising strategies
- Resident retention
- Teambuilding strategies
Certification
- Fair Housing Certification
- Class A Property
Languages
Russian
Native or Bilingual
Ukrainian
Full Professional
Timeline
Assistant Community Manager
Hello Apartments
09.2021 - 12.2024
Assistant Community Manager
Mary T Inc
01.2021 - 09.2021
Administrative Assistant/Patient Care Coordinator/LPN
Minnesota Oncology
01.2011 - 01.2021
Medical - Nursing Administration
Anoka Community College
Completed Massage Therapy Certification -
Aveda Institute
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