Oh Suk Kwon
Asheville,Nc
Summary
Results-driven professional with 3+ years of experience directing restaurant operations, overseeing food and beverage departments, coordinating customer service activities, and offering memorable guest experiences. Motivated individual with an engaging personality and a flexible approach. Upbeat, friendly, and skilled at anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Farm Burger
08.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food & Beverage Supervisor
Hilton Asheville Biltmore Park
01.2022 - 02.2023
- Leveraged strong leadership skills and exceptional management capabilities to coordinate operations, delegate responsibilities, and assign duties
- Prepared weekly shift schedule for a team of 15-20 associates to ensure effective resource allocation with optimal coverage and an efficient workflow
- Oversaw staff activities with proactive supervision for seamless execution of tasks and smooth flow of operations
- Monitored inventory levels to determine needs, prevent shortages, and meet customers' demands
- Maintained superior customer service standards by delivering unparalleled experiences
- Directed daily shift operations by monitoring staff performance to improve service quality
- Provided on-floor assistance and hands-on support to servers, bartenders, and hosts for smooth service
- Managed allocation of tips for servers and hosts to ensure fair distribution of earnings
Supervisor
Cedric's Tavern
04.2019 - 10.2020
- Optimized stock levels and tracked supplies to manage weekly inventory
- Delivered assistance in performing administrative duties
- Eliminated concerns, addressed issues, and resolved complaints by utilizing effective conflict resolution techniques and strong problem-solving skills, achieving a high guest satisfaction
- Minimized discrepancies and eliminate errors by identifying irregularities, ensuring accurate cash flow management
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
Food & Beverage Leader in Development
The Omni Grove Park Inn
06.2018 - 04.2019
- Led a high-performing team of employees in a high-volume establishment and fast-paced environment, consistently offering exceptional customer service experiences
- Tracked inventory to meet the needs of 3+ outlets with optimal stock levels
- Supervised overnight room service making sure all orders are delivered in a timely matter while providing exceptional customer service
Education
Bachelor of Science - Restaurant Food & Beverage/Hospitality Management
Johnson & Wales University
Providence, RI05-2016
Skills
- Restaurant Management
- Team Leadership
- Staff Supervision
- Inventory Management
- Performance Evaluation
- Operations Management
- Guest relations management
- High volume dining
- Team member support
Education Certifications
- Bachelor of Science, Restaurant Food & Beverage/Hospitality Management, Johnson & Wales University
- Cicerone Certified Beer Server
Certification
cicerone certified beer server
Languages
Korean
Professional Working
Timeline
Server
Farm Burger
08.2024 - Current
Food & Beverage Supervisor
Hilton Asheville Biltmore Park
01.2022 - 02.2023
Supervisor
Cedric's Tavern
04.2019 - 10.2020
Food & Beverage Leader in Development
The Omni Grove Park Inn
06.2018 - 04.2019
Bachelor of Science - Restaurant Food & Beverage/Hospitality Management
Johnson & Wales University
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