Octavius Mills
Charlotte
Summary
Dynamic and results-oriented professional seeking a career opportunity to leverage extensive training and expertise in driving organizational success. Recognized as a strong planner and problem solver, with a proven ability to adapt to change while consistently exceeding expectations. Demonstrates effective prioritization of multiple tasks and meets stringent deadlines without compromising quality. Committed to making a significant contribution to organizational goals through dedication and strategic thinking.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Product Support Representative
Wells Fargo
10.2024 - Current
- Delivered high-quality support to branch personnel by resolving technical and operational issues, ensuring minimal disruption to daily activities.
- Assist in identifying and documenting system discrepancies contributing to improved accuracy and risk mitigation.
- Maintain detailed records and reports to support compliance and audit readiness.
- Communicate effectively with internal teams to clarify procedures and ensure alignment with regulatory standards.
- Demonstrate strong problem-solving skills and attention to detail when handling sensitive account information.
- Adapt quickly to procedural changes and system updates, maintaining consistent performance in a dynamic environment.
- Proactively follow fraud prevention protocols and contribute to a culture of accountability and operational integrity.
- Consistently exceeded customer service expectations, maintaining top-tier performance in INPS survey metrics through empathetic communication and efficient issue resolution.
Payment Representative II
AvidXchange Inc
10.2021 - 10.2024
- Timely processing of e-payments on behalf of our customers via phone call and/or the web.
- Successfully met the minimum quota of payments completed per month.
- Assist the vendor to ensure payment is processed within the SLA designated by the client.
Sales Agent
Tranzact
10.2019 - 10.2024
- Contacts and qualifies prospective customers, and explains the features and merits of the policies offered.
- Communicates professionally with customers to explain policies.
- Calculates and quotes premium rates for recommended policies.
- Demonstrates a high degree of integrity, and follows compliance and quality assurance requirements.
Truck Assembler
Daimler Trucks of America
03.2016 - 10.2019
- Assembling or installing truck components on a truck as instructed using required hand tools and supplied power tools
- Meeting productivity and quality standards as you learn and perform multiple jobs and tasks as assigned by supervision
- Performing job tasks in accordance with TOS (Truck Operating System, Daimler Truck North America’s Lean Management Tool) and other
Customer Service Associate
IQor
09.2013 - 02.2016
- Provided intelligent customer interactions and outsourcing solutions.
- Assisted customers with payoff balances on their account.
- Resolved any delinquent/past due accounts.
Education
Business Management
Johnson C. Smith University
Charlotte, NC01.2019
Skills
- Compliance management
- Operational integrity
- Problem resolution
- Customer service excellence
- Technical support
- System documentation
Certification
- Health Insurance License
- Medicare supplement License
Timeline
Branch Product Support Representative
Wells Fargo
10.2024 - Current
Payment Representative II
AvidXchange Inc
10.2021 - 10.2024
Sales Agent
Tranzact
10.2019 - 10.2024
Truck Assembler
Daimler Trucks of America
03.2016 - 10.2019
Customer Service Associate
IQor
09.2013 - 02.2016
Business Management
Johnson C. Smith University