Nysha Busby
Charlotte
Summary
Analytical professional excels in the financial sector with a focus on productivity and efficient task completion. Skilled in data analysis, risk assessment, and strategic financial planning. Strong communication, problem-solving, and decision-making abilities enable exceptional performance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Salon Manager
Nini and Company
Charlotte
07.2023 - Current
- Maintained accurate financial records of all salon transactions.
- Addressed customer problems quickly and according to service standards.
- Supervised banking procedures, cash flow, and accounting processes.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
Loan Coordinator
Better.com
09.2021 - 12.2023
- Monitor loan process from start to finish
- Assist client collecting all documentation make sure all documents are signed and dated correctly that is required by the investor/lender and government for final loan approval and clear for closing status
- Maintain an effective working relationship with internal and external clients.
- Ensure all loan deadlines are met by all parties.
- Coordinates resources, ensures documentation is complete, and manages status to ensure on-time delivery.
- Works cross-functionally to single out conflicting schedules, assess risk, and provide workarounds.
- Accurately analyze credit, calculate income, and evaluate assets, liabilities, and collateral per agency and investor guidelines.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Identified valuable solutions for customers with credit problems.
- Performed regular reviews of delinquent accounts in order to minimize losses due to non-payment.
Mortgage Closer
Wells Fargo
Charlotte
06.2019 - 09.2021
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Gathers CPL, wire instructions, title fees, complete verbal employment verifications, request payoffs
- Reviews title commitment and all documents in loan file that are needed for closing to ensure accuracy
- Orders, prepares, and delivers closing documents in timely manner to meet compliance with regulation timelines and to help ensure on-time closings
- Reconciles invoices, inputs and reviews final closing and settlement fees
- Submits preliminary and final closing documents to settlement agents and loan originators
- Prepares wire/funding requests and submits to warehouse funding and/or investor
- Reviews completed closing documents for accuracy
- Assists with post-closing issues to ensure sale of loan
- Wells Fargo is a diversified, community-based financial services company
- Coordinated with lenders, escrow agents, buyers, and sellers for a successful closing transaction.
- Prepared closing documents and collected all necessary signatures.
Lead Teller
Wells Fargo
Charlotte
08.2018 - 06.2019
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Coaching experience in a customer service environment
- Excels in identifying potential fraud accounts and take action to prevent loss
- Able to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to meet or exceed performance objectives, while maintaining a positive team atmosphere
- Knowledge and understanding of banking products and services
- Experienced assessing and meeting the needs of customers and solving problems
- Knowledge and understanding of cash handling and balancing practices
- Ability to develop and maintain strong, effective relationships
- Wells Fargo is a diversified, community-based financial services company
Personal Banker
Wells Fargo
Charlotte
08.2017 - 08.2018
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Knowledge and understanding of banking products and services
- Knowledge and understanding of bank regulations/compliance, policies, process, and procedures
- Client service focus with the ability to listen to customer needs and recommend solutions to complex issues
- Experienced with account opening and closing
- Able to educate customers how to manage their assets, including savings, checking and credit products
- Demonstrate a genuine interest in customers' needs and ask questions to understand what's important
- Able to introduce customers to Wells Fargo partners who can assist with specific financial needs
- Excels in presenting options to customers ways to make their banking easy and convenient
- Able to offer products and services that match customers' wants and needs
- Ability to interact effectively with internal partners and customers
- Excels in making sound risk decisions
- Proficient in AML and KYC
- Wells Fargo is a diversified, community-based financial services company
Teller
Wells Fargo
09.2016 - 08.2017
- Company Overview: Wells Fargo is a diversified, community-based financial services company
- Cash management and processes customer transactions, including deposits, withdrawals, payments and check issuing
- Efficiently follows security procedures
- Able to research and protect accounts against fraud and potential issues
- Knowledge and understanding of banking products and services
- Excels in operational risk management
- Experience working in a team environment
- Experience using research systems to monitor accounts
- Exceptional in paying attention to detail, and have the ability to analyze accounts
- Quality driven to ensure our clients and the bank are protected from risk
- Familiar with procedures and policies
- Coach and assist with other tellers aligning with team members to provide quality customer service for our clients
- Wells Fargo is a diversified, community-based financial services company
Administrative Assistant
UltraSkin
06.2015 - 10.2016
- With experience actively listening, eliciting information, comprehending customer issues
- Provides solutions for business issues efficiently and communicate with business leaders
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Proactively work with company to increase client base
- Handle banking deposits and monitor store profits
- Ability to take initiative and work independently with minimal supervision in a structured environment
- Ability to quickly establish credibility to build and maintain effective working relationships
- Experience in coaching and mentoring
- Experience resolving and working through escalated and complex issues
- Work directly with leaders to provide administrative support
- Experience conducting meetings, presentations and status reporting
Education
High School Diploma - general medical
Phillip O Berry Academy of Technology
Charlotte, NC01.2014
Skills
- Customer service
- Financial management
- Inventory control
- Regulatory compliance
- Team leadership
- Client relationship management
- Team building
- Client satisfaction
- Guest relations
- Account management
- Employee training
- Perform well in high-demand, fast-paced environments
Timeline
Salon Manager
Nini and Company
07.2023 - Current
Loan Coordinator
Better.com
09.2021 - 12.2023
Mortgage Closer
Wells Fargo
06.2019 - 09.2021
Lead Teller
Wells Fargo
08.2018 - 06.2019
Personal Banker
Wells Fargo
08.2017 - 08.2018
Teller
Wells Fargo
09.2016 - 08.2017
Administrative Assistant
UltraSkin
06.2015 - 10.2016
High School Diploma - general medical
Phillip O Berry Academy of Technology
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