Nyla Johnson
Raleigh
Summary
Dedicated and compassionate healthcare professional with several years of experience as a Registered Behavior Technician (RBT) and Patient Care Assistant (PCA). Skilled in providing direct patient care, supporting individuals with diverse behavioral and medical needs, and maintaining a safe, supportive environment. Strong ability to monitor patient conditions, assist with daily living activities, and collaborate with interdisciplinary teams to deliver high-quality care.
Overview
6
6
years of professional experience
Work History
RBT
Cross river therapy
Clayton
01.2026 - Current
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Collaborated with therapists to assess client progress and adjust strategies.
- Monitored client behavior and documented observations accurately and timely.
- Assisted in developing individualized treatment plans tailored to client needs.
- Provided direct support to clients during therapy sessions and activities.
- Maintained a safe environment for clients during therapy sessions consistently.
- Communicated regularly with families about client progress and concerns clearly.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
PCA
Terrabella assistant living
Raleigh
12.2023 - 01.2026
- Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility.
- Prepared meals and assisted with feeding when needed.
- Helped patients with ambulation using gait belts or wheelchairs while ensuring safety protocols were followed.
- Documented records of patient care and communicated any concerns to families and supervisor.
- Demonstrated expertise in providing compassionate, patient-centered care to a population of clients.
- Utilized problem solving skills to develop creative solutions when managing challenging behaviors.
Warehouse Associate
Amazon
Garner
11.2023 - 12.2025
- Scanned and placed incoming inventory into correct warehouse locations.
- Collaborated with team members to ensure consistent inventory flow and minimal downtime.
- Sorted and organized merchandise in preparation for shipment.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Adhered to company policies for safe storage of goods in the warehouse.
Front Desk Receptionist
Massage Envy Spa
Raleigh
04.2021 - 10.2023
- Greeted visitors in a professional manner while managing multiple tasks.
- Provided a high level of customer service to all clients.
- Processed payments from customers via cash or credit card transactions.
- Managed incoming calls demonstrating excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Assisted with completion of forms or sign-in procedures.
RBT
Key Autism Services
Raleigh
03.2020 - 11.2021
- Delivered therapy to children ages 4-13 diagnosed with autism.
- Recorded session data and progress.
- Developed behavior plans and implemented them in a variety of settings to assist clients with increasing desired behaviors.
- Conducted functional behavior assessments and adjusted plans based on outcomes.
- Maintained accurate records of client performance and progress towards goals.
Education
Some College - Healthcare
Wake Technical Community College
Raleigh, NcSkills
- Data entry
- Appointment scheduling
- Payment collection
- Customer Service
- Problem solving
- Time management
- Communication skills
- Reliability and punctuality
- Patient confidentiality
- Professionalism and ethics
- Patient care
- Individualized treatment
- Attention to detail
- Compassionate care
- Effective communication
Timeline
RBT
Cross river therapy
01.2026 - Current
PCA
Terrabella assistant living
12.2023 - 01.2026
Warehouse Associate
Amazon
11.2023 - 12.2025
Front Desk Receptionist
Massage Envy Spa
04.2021 - 10.2023
RBT
Key Autism Services
03.2020 - 11.2021
Some College - Healthcare
Wake Technical Community College