Nyla Ayema
Charlotte,NC
Summary
An energetic college student who is passionate about commercial and residential designs seeking an internship in a setting that will improve current skill set while contributing to the organization’s mission and goals. CORE STRENGTHS: Creative, Dependable, Empathy, Computer literate, Great Customer Service, Visual Merchandising, Great Phone Etiquette, Quick learner, Eager to learn and follow directions.
Overview
5
5
years of professional experience
Work History
Shoe Department Lead
Macys
08.2023 - 08.2024
- Supported seasonal transitions and promotional set-ups, including window displays, signage placement, and special event merchandising.
- Assisted with markdowns and clearance presentations to maintain brand integrity while driving sales.
- Maintained visual merchandising standards in alignment with Macy’s corporate guidelines, ensuring cohesive brand presentation across the sales floor.
Hostess
Macys Speed Shop
Matthews
08.2022 - 08.2024
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported needs of over 50- person dining customers daily for lunch and dinner service.
- Trained, coached, and mentored sales associates to improve performance and product knowledge.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait time.
Sales Lead
Old Navy
Blakeney
01.2025 - Current
- Provided overnight store support
- Assisted in visual merchandising and floor resets to support brand standards and seasonal transitions.
- Trained new staff on store procedures and product knowledge.
- Managed inventory levels and organized stockroom for efficient operations.
- Trained, coached, and mentored sales associates to improve performance and product knowledge.
- Collaborated with management to implement promotions, events, and new sales strategies.
Sales Associate
Hobby Lobby
Matthews
08.2022 - 08.2023
- Took part in group projects, cashiered, helped in all departments, answered phone calls, and helped all customers who sought out help
- Also took part in unloading and loading up trucks and cleaning up the store with the team
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Red Cross Volunteer
Red Cross
Wiesbaden, Germany
07.2020 - 06.2022
- Provided guidance and support to participants to promote memorable experiences.
- Provided graphic design support
- Supported in events
Education
High School Diploma -
Wiesbaden High School
Frankfurt, Germany06.2022
Bachelor of Arts - Architecture
Central Piedmont Community College
Charlotte, NCSkills
- Leadership
- Adaptability
- Fast and Efficient work pace
- Customer Service
- Stocking and inventory management
- Cash Handling
- Administrative Work
- Visual merchandising
- Hospitality and accommodation
- Retail operations
Timeline
Sales Lead
Old Navy
01.2025 - Current
Shoe Department Lead
Macys
08.2023 - 08.2024
Hostess
Macys Speed Shop
08.2022 - 08.2024
Sales Associate
Hobby Lobby
08.2022 - 08.2023
Red Cross Volunteer
Red Cross
07.2020 - 06.2022
High School Diploma -
Wiesbaden High School
Bachelor of Arts - Architecture
Central Piedmont Community College