Nyema Hicks Mathis

• Lead DEI and supplier diversity strategies to advance MWSBE (Minority, Women, and Small Business Enterprises) participation and race/gender equity across City contracts.
• Manage projects with external and internal stakeholders, and the local business communities, to ensure program strategies are aligned with business capacity growth.
• Establish and partner with internal departments across the City of Charlotte to create and maintain effective working relationships and a collaborative working approach.
• Translate study findings into updated policies to ensure fair, inclusive participation.
• Work with senior leadership through front-line staff to develop policies and strategic decisions to support the project process.
• Supervise the compliance team, overseeing hiring, training, task delegation, and resolution of workplace issues.
• Design and implement tracking systems for contract compliance, utilization reporting, and KPIs.
• Maintain strong relationships with internal stakeholders to meet project goals.
• Develop a mentor-protégé program to provide strategic alignment with business to help foster working relationships.
• Continuously improve program effectiveness through process enhancements and performance evaluation.

• Led, planned, coordinated, tracked, and delivered projects of small to medium complexity, utilizing enterprise-established project methodology, framework, and processes.
• Leads the project team, manages performance, identifies resourcing needs, facilitates communication to ensure understanding of objectives and assignments, and determines progress. Control the flow of project-related information.
• Develops and maintains various plans related to the project and schedules. Identifies, monitors, and facilitates the resolution of project issues. Proactively identify, manage, and facilitate the resolution of project risks.
• Interact with business department stakeholders to understand business requirements, propose solutions, and maintain positive relationships.
• Documents, reviews, and implements project change requests.
• Tracks budget and monitors the use of funding allocated to projects.
• Documents project scope, deliverables, and implementation approach. Manages all project artifacts and documentation.
• Cooperates with vendors to implement new applications, software, and other features. Assists in negotiating statements of work and service contracts.
• Oversee exceptions, unresolved issues, and monitor progress by designated issue owners.
• Maintain the confidentiality of information, and professional boundaries.
• Assist with contract development, scope of work, and related procurement documentation.
• Articulate technical language into supporting documentation.

Fiscal Responsibilities

• Responsible for the proposed program, financial actions, and budget requests.
• Responsible for grant expenditures and final reports.
• Identify and monitor program-level budgets and expenditures.

Project Management

• Manages and guides through the best project management practices. Serves as the Project Coordinator for various projects. Leads project teams to create products and outcomes that align with the strategic goals of the Charlotte Business Inclusion. Additionally, coordinate meetings, and generate meeting minutes.
• Creates and provides management over project budgets, schedules, and project artifacts. Navigates projects through established City processes, including procurement and financing.
• Provides input, attends, and supports vendor demonstrations and negotiations. Coordinates necessary efforts with vendors and internal resources when city resources are involved.
• Manages customers throughout the project to schedule status sessions for the project, and document feedback and issues. Tracks and reports on key milestones, deliverables, financials, project duration, issues, and required tasks.
• Assesses new software. Tests new applications and coordinates with the technical team.
• Oversee exceptions, unresolved issues, and monitor progress by designated issue owners.
• Maintain the confidentiality of information, and professional boundaries

Administrative Procedures

• Engage in customer service relations to determine needs analysis and act as a liaison between the external and internal stakeholders for process improvement.
• Working directly with the stakeholders in the community on the evaluation of current processes and system capabilities.
• Relay system needs and customer requirements to technical resources for further development.
• Assist with system implementations for new and updated resources, in conjunction with technical advisors for database management systems and operational systems.
• Develop project documentation for each project assigned. Identify all key deliverables and milestones within all current projects, as well as highlight any potential risks promptly.

Fiscal Responsibilities

• Assist in the collection of data in support of recommendations for departmental budget allocations. Monitor project-level budget and expenditures.

Operational Procedures

• Consult with the CBI Leadership team Data Analytics, and I&T Technicians on system design and changes based on the latest technological advances and best industry practices. Includes internal and external system reviews.
• Utilizing best industry standards and practices to combine the needs of both stakeholders, with system capabilities and limitations.
• Coordinate with technical resources for system release plans and migrations.
• Working with the external and internal stakeholders, as well as the technical resources, to plan for system release updates by establishing implementation schedules.
• Evaluate, test, and recommend new opportunities for enhancing our software, and training processes.
• Create MS Teams channels for the CBI Team for collaboration between all departments.

Technical Writing and Customer Interaction

• Creating detailed technical system documentation. Using industry-standard formatting for system documentation to include aspects of systems that relay an outline of the purpose and capability.
• Developing system process flows and functional components to create a complete system overview, including internal stakeholders' interaction features.
• Assist with the development of detailed system roadmap testing practices and procedures.