Nyah Sellers
Laurinburg
Summary
Recognized for enhancing customer satisfaction and loyalty through exceptional service and effective teamwork.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
Ross Dress for Less
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Manufacturing Production Associate
Perdue Foods
08.2024 - 01.2025
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that cutting processes were to company standard, on time and were of good quality.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
- Increased workplace safety by following established protocols, identifying potential hazards, and attended safety trainings for team members.
- Participated in regular performance reviews with supervisors to discuss areas of strength and opportunities for growth within the company, striving for continuous professional development.
- Inspected products and machines to maintain quality and efficiency.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Collaborated with team members to meet production deadlines.
- Organized work to meet demanding production goals.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
Floor Associate/Cashier
Goodwill
05.2024 - 08.2024
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
Education
High School Diploma -
Richmond Senior High
Rockingham06-2022
Skills
- Teamwork and collaboration
- Relationship building
- Outgoing personality
- Verbal/written communication
- Conflict resolution
- Professional demeanor
- Building rapport
- Policy and procedure adherence
- Energetic self-starter
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Timeline
Sales Associate
Ross Dress for Less
01.2025 - Current
Manufacturing Production Associate
Perdue Foods
08.2024 - 01.2025
Floor Associate/Cashier
Goodwill
05.2024 - 08.2024
High School Diploma -
Richmond Senior High
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