SHANIAYA GREEN
Raleigh
Summary
Dedicated professional with experience in healthcare, client services, and entrepreneurship. Known for providing exceptional service, building meaningful connections, and creating positive experiences for individuals from diverse backgrounds. Skilled in maintaining safety standards, resolving conflicts, and remaining calm in fast-paced environments. Adaptable, dependable, and committed to ensuring comfort, safety, and satisfaction while working effectively as part of a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
ResCare Community Living
09.2022 - Current
- Provide compassionate support and assistance to individuals with intellectual and developmental disabilities while ensuring their safety and well-being.
- Respond effectively to emergencies and unexpected situations while maintaining professionalism and composure.
- Build positive relationships through excellent communication, active listening, and customer-focused service.
- Assist with daily living activities while promoting dignity, comfort, and independence.
- Collaborate with healthcare professionals, families, and team members to provide quality care and support.
- Maintain accurate documentation and comply with safety regulations and organizational policies.
Independent Hairstylist
Self-Employed
01.2019 - Current
- Provide personalized hair care services to a diverse clientele while delivering exceptional customer service.
- Build and maintain a loyal client base through professionalism, reliability, and strong interpersonal skills.
- Manage appointment scheduling, client consultations, and service recommendations.
- Resolve client concerns professionally and ensure customer satisfaction.
- Maintain a clean, organized, and welcoming work environment.
- Demonstrate attention to detail, time management, and the ability to multitask in a fast-paced setting.
C-Town Supermarkets
08.2021 - 08.2022
- Provided friendly and efficient customer service to a high volume of customers in a fast-paced retail environment.
- Assisted customers with purchases, product locations, and general inquiries.
- Operated cash registers and handled cash, credit, and electronic transactions accurately.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Maintained clean, organized, and fully stocked sales areas.
- Collaborated with team members to ensure smooth daily store operations and excellent customer satisfaction.
Habilitation Technician
WellLife Network – Station Road Day Habilitation Program
05.2021 - 08.2022
- Supported individuals in developing life skills and achieving personal goals.
- Managed challenging situations with patience, professionalism, and effective problem-solving.
- Communicated effectively with clients, families, and multidisciplinary team members.
- Maintained detailed records and documentation while adhering to organizational policies.
- Fostered a positive and inclusive environment for individuals from diverse backgrounds.
Education
Associate Degree - Nursing
Johnston Community College
Smithfield, NC06.2026
High School Diploma - undefined
Martin Van Buren High School
Queens, NY06.2022
Skills
- Customer Service
- Communication & Active Listening
- Conflict Resolution
- Team Collaboration
- Safety Awareness
- Emergency Response
- Problem Solving
- Cultural Awareness & Diversity
- Time Management
- Adaptability
- Attention to Detail
- Professionalism Under Pressure
- Relationship Building
- Organization & Documentation
Certification
- BLS Certification (2025–2027)
- Valid Driver’s License
Timeline
Direct Support Professional
ResCare Community Living
09.2022 - Current
C-Town Supermarkets
08.2021 - 08.2022
Habilitation Technician
WellLife Network – Station Road Day Habilitation Program
05.2021 - 08.2022
Independent Hairstylist
Self-Employed
01.2019 - Current
High School Diploma - undefined
Martin Van Buren High School
Associate Degree - Nursing
Johnston Community College
Qualifications
- Strong customer service and interpersonal communication skills
- Experience assisting individuals from diverse backgrounds and with varying needs
- Ability to remain calm and professional during emergencies and high-pressure situations
- Skilled in conflict resolution, problem-solving, and de-escalation
- Experience working independently and collaboratively within a team environment
- Detail-oriented with strong documentation and organizational abilities
- Committed to maintaining safety, professionalism, and excellent service standards
- Flexible and adaptable to changing schedules and environments