Nova Walker
Taylorsville
Summary
Dynamic professional with extensive experience in team management and customer service at Koto's Japanese Restaurant. Proven ability to enhance operational efficiency and elevate guest satisfaction through effective communication and problem-solving skills. Recognized for training staff to excel in high-pressure environments while ensuring compliance with food safety standards.
Overview
19
19
years of professional experience
Work History
Waitress Trainer
Koto's Japanese Restaurant
Taylorsville
05.2008 - 09.2025
- Trained new waitstaff on menu items and restaurant policies.
- Oversaw daily operations to maintain high service standards.
- Provided feedback to management on staff performance and training needs.
- Facilitated communication between front-of-house and kitchen teams for efficiency.
- Implemented best practices for sanitation and food safety compliance.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Explained various techniques used in handling large groups of customers efficiently.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
Shift Manager/Key Holder
Bojangles' Famous Chicken 'n Biscuits
Taylorsville
09.2017 - 10.2024
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained new team members on procedures and food safety standards.
- Resolved customer complaints swiftly to enhance guest experience and loyalty.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Developed strategies for increasing customer satisfaction ratings.
Expeditor
Craft Master
Taylorsville
05.2006 - 06.2008
- Monitored inventory levels to ensure timely replenishment of stock.
- Coordinated material flow between suppliers and production teams.
- Tracked shipments to ensure on-time delivery of materials and products.
- Assisted in developing streamlined processes for expedited orders.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
Education
High School Diploma -
Alexander Central High School
Taylorsville, NC06-2003
Skills
- Team management
- Communication facilitation
- Problem solving
- Sales expertise
- Multitasking efficiency
- Customer service
- Money handling
Affiliations
- Owner/ Designer of Jewelry and Art Business since 2004 called Nova Leigh's Artful Adornments
- Practices Yoga and other activities at the YMCA of Western NC
- Active Blood Doner for the American Red Cross
Languages
Spanish
Limited
Accomplishments
- Published Poet
- Jewelry Designs featured on Charlotte Runways
- Active Vendor at Bottega's of downtown Hickory, NC
References
References available upon request.
Timeline
Shift Manager/Key Holder
Bojangles' Famous Chicken 'n Biscuits
09.2017 - 10.2024
Waitress Trainer
Koto's Japanese Restaurant
05.2008 - 09.2025
Expeditor
Craft Master
05.2006 - 06.2008
High School Diploma -
Alexander Central High School
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