Nou Lee
Charlotte
Summary
Proven track record in enhancing customer satisfaction and sales at HMSHost through expert cash handling and exceptional customer service. Skilled in inventory management and team collaboration, I excel in fast-paced environments, ensuring safety compliance and efficiency. Leveraged product knowledge for sales promotions, significantly contributing to team goals.
Overview
16
16
years of professional experience
Work History
Cashier
HMSHost
Concord
07.2007 - 03.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Used suggestive selling techniques to promote add-on sales.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Gunner's Mate
US Navy
03.2010 - 03.2023
- Managed inventory for spare parts related to all mounted guns aboard ship.
- Trained personnel in proper handling techniques of ordnance material while following safety regulations.
- Monitored performance levels of weapons systems during exercises or operations at sea.
- Ensured compliance with applicable policies regarding safe handling of ordnance materials.
- Operated and maintained gunnery systems aboard ship, such as Mark 38 25mm Machine Gun System, Phalanx Close-In Weapons System and MK 45 5" and 54 caliber guns.
- Assisted in loading, unloading, stowage and issue of ammunition for all weapons aboard ship.
- Coordinated with other departments regarding training requirements for personnel assigned to operate weapons systems.
- Performed maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubrication, and adjustment.
- Monitored and secured weapons, ammunition and equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
High School Diploma -
North Mecklenburg High School
Huntersville, NC02-2008
Skills
- Point of sale operation
- Customer service
- Cash handling
- Sales promotions
- Inventory management
- Product knowledge
- Team collaboration
- Safety compliance
- Inventory restocking
- Records maintenance
- Attention to detail
- Cleaning and sanitizing
Timeline
Gunner's Mate
US Navy
03.2010 - 03.2023
Cashier
HMSHost
07.2007 - 03.2023
High School Diploma -
North Mecklenburg High School