OLIVIA RODRIGUEZ
Wilmington
Summary
Diligent and driven individual with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Scheduling Coordinator
Hamlet Law
10.2020 - 02.2025
- Drafted, reviewed and submitted legal documents to appropriate agencies.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed scheduling for the partners, balancing complex calendars to ensure optimal use of time.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported the founding partner through scheduling meetings, legal proceedings, and preparing crucial documents.
- Ran conflicts and opened new files.
- Managed deadlines to ensure on-time completion.
- Assisted with general office management.
- Delivered excellent customer service through prompt responses to inquiries and built strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Legal Assistant
Brock & Scott PLLC
04.2016 - 10.2020
- Made payments to vendors timely and accurately.
- Completed daily reporting for the Title Resolution department.
- Maintained detailed record keeping for the Title Resolution department.
- Recognized and corrected issues within a title search.
- Processed funds received for reinstatements and payoffs on properties currently in foreclosure.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task.
Credit Order and Review Specialist
Verizon Wireless
01.2014 - 04.2016
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Ensured appropriate changes were made to resolve customers' problems.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Analyzed credit data and financial statements to determine the degree of risk involved in extending credit.
- Assisted with budgeting for additional employee hours.
Credit Order Operations Support Lead Coordinator
Verizon Wireless
03.2008 - 01.2014
- Reconciled customer and departmental reports for accuracy.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Worked with government agency for the set-up and maintenance of a customer dedicated program.
Credit Order Operations Support Representative
Verizon Wireless
10.2006 - 03.2008
- Assisted customers with credit related questions.
- Provided assistance to store locations and customers while adding new lines of service or making changes to existing lines of service.
Customer Service Representative
Verizon Wireless
01.2005 - 10.2006
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
Education
Strayer University
Wilmington, NCHigh School Diploma -
New Hanover High School
Wilmington, NCSkills
- Detail-Oriented Data Input
- Proficient in Computer Applications
- Administrative Support
- Office administration
- File organization
- Client Relationship Management
- File Maintenance
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
Timeline
Administrative Assistant/Scheduling Coordinator
Hamlet Law
10.2020 - 02.2025
Legal Assistant
Brock & Scott PLLC
04.2016 - 10.2020
Credit Order and Review Specialist
Verizon Wireless
01.2014 - 04.2016
Credit Order Operations Support Lead Coordinator
Verizon Wireless
03.2008 - 01.2014
Credit Order Operations Support Representative
Verizon Wireless
10.2006 - 03.2008
Customer Service Representative
Verizon Wireless
01.2005 - 10.2006
Strayer University
High School Diploma -
New Hanover High School
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