Norman Fuller
Randleman
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Bojangles' and other notable establishments. Excelled in team building and conflict resolution, significantly enhancing team cohesion and operational efficiency. Demonstrated creativity and innovation in problem-solving, ensuring customer satisfaction and safety.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2024 - 10.2024
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Server
Waffle House
12.2023 - 04.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Team Lead
Mcdonalds, PDI FOODS
04.2022 - 12.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed effective improvement plans in alignment with goals and specifications.
Cashier
Sheetz
12.2022 - 02.2023
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psycology
Benedict College
Columbia, SCBachelor of Arts - Psycology
North Carolina A&T State University
Greensboro, NC06-2027
High School Diploma -
Lake Marion Technology High School
Santee, SC05-2022
Skills
- Cleaning
- Complaint resolution
- Complex Problem-solving
- Technical support
- Cash handling
- Conflict resolution
- Team building
- Money handling
- Verbal and written communication
- Sales support
- Heavy lifting
- Customer service
- Clear communication
- Hospitality and accommodation
- Positive attitude
- Organizing work stations
- Problem-solving
- Creativity and innovation
- Teamwork and collaboration
- Safety
- Attention to detail
G.O.S.S.I.P
President and CEO of G.O.S.S.I.P INC. (Great Opportunity's Supporting Students In Pop-culture)
A production Company that allows young adults to unionize to shift their narrative on real world social normative. Allowing them to come together to converse on controversial topics such as Religion, Sex, and World perception.
Timeline
Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2024 - 10.2024
Server
Waffle House
12.2023 - 04.2024
Cashier
Sheetz
12.2022 - 02.2023
Team Lead
Mcdonalds, PDI FOODS
04.2022 - 12.2023
Bachelor of Science - Psycology
Benedict College
Bachelor of Arts - Psycology
North Carolina A&T State University
High School Diploma -
Lake Marion Technology High School