Noreen Fox
Clayton
Summary
Front Desk Coordinator skilled in managing high-traffic environments and streamlining office operations. Demonstrated success in scheduling, providing administrative support, and delivering outstanding customer service across various industries. Strong multitasking, effective communication, and problem-solving abilities enhance client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Wake Orthodontics & Pediatric Dentistry
Garner
02.2021 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Opened the office and completed closing paperwork and procedures daily.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Developed strong working relationships with other departments within the organization.
- Coordinated pick-up and delivery of express mail services.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Hosted patrons at front desk and facilitated amicable interactions while managing check-in operations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Trained new employees on proper use of software applications related to front desk operations.
- Handled payment processing and provided customers with receipts and proper bills and change.
Medical Secretary
Wake Radiology
Garner
06.2014 - 01.2021
- Managed physician calendar, scheduling patient appointments and procedures efficiently.
- Conducted follow-up calls for appointment reminders and care instructions.
- Responded to patient inquiries regarding billing, scheduling, and appointment changes.
- Applied medical terminology knowledge to enhance office administration productivity.
- Scheduled laboratory tests and imaging studies as requested by the physician.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Ensured compliance with healthcare regulations while maintaining patient confidentiality.
- Utilized medical software for patient registration, scheduling, and records management.
Education
High School Diploma -
Sanderson High
Raleigh, NC06-1987
Associate of Arts - Business
Wake Technical Community College
Raleigh, NCSkills
- Customer service and support
- Telephone etiquette
- Schedule management
- Payment processing
- Office administration
- Document management
- Employee training
- Data entry
- Call direction
- Lobby oversight
- Recordkeeping
- Multitasking and prioritization
- Scheduling skills
- Professionalism
- Multi-line telephone operation
- Front desk management
- Bank deposits
- Word processing
- Proficiency in Word and Excel Software
Timeline
Front Desk Coordinator
Wake Orthodontics & Pediatric Dentistry
02.2021 - Current
Medical Secretary
Wake Radiology
06.2014 - 01.2021
High School Diploma -
Sanderson High
Associate of Arts - Business
Wake Technical Community College
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