Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nonica Williams

Williamston

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Communicative [Job Title] with [Number] years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Energetic [Job Title] with over [Number] years of experience multitasking and offering effective solutions to guests. Continuously balanced customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy.

Overview

5
5
years of professional experience

Work History

Akai Habachi
06.2024 - Current
  • Greet customers, Answer the phone, take to go orders
  • Serve customers, take payments, and give families wonderful dining experience

Front Desk Clerk

Holiday Inn Express Hotel
09.2020 - 11.2023
  • Greeted customers upon arrival and aided with check-in or check-out procedures
  • Answered incoming calls and directed them to the appropriate personnel
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items
  • Scheduled wake-up calls for guests who requested them

Housekeeper

Holiday Inn Express Hotel
03.2023 - 08.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
  • Cleaned bathrooms, including toilets, tubs, showers and sinks
  • Changed bed linens and towels, tidied up rooms
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms
  • Sanitized all areas of the hotel lobby and public restrooms
  • Emptied trash receptacles throughout the property
  • Maintained a clean linen closet by folding sheets neatly on shelves
  • Responded to requests from guests regarding housekeeping needs
  • Reported any maintenance issues or damage to supervisors immediately
  • Followed safety procedures when handling hazardous materials

Online Personal Shopper

Walmart
11.2021 - 03.2023
  • Greeted customers and provided excellent customer service
  • Provided detailed product information to customers
  • Assisted in selecting items according to customer preferences
  • Created personalized shopping experiences for each customer
  • Determined the best delivery methods based on order size and destination
  • Maintained accurate records of orders, returns, exchanges and payments

Education

Associate of Arts - Cosmetology Education

Martin Community College
Williamston, NC
05.2025

Skills

  • Attractions and Amenities Knowledgeable
  • Multi-Line Phone Systems
  • Hospitality Management
  • Guest Relations
  • Listening Skills
  • Customer Service
  • Guest Reception
  • Problem-Solving Skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication

Timeline

Akai Habachi
06.2024 - Current

Housekeeper

Holiday Inn Express Hotel
03.2023 - 08.2023

Online Personal Shopper

Walmart
11.2021 - 03.2023

Front Desk Clerk

Holiday Inn Express Hotel
09.2020 - 11.2023

Associate of Arts - Cosmetology Education

Martin Community College
Nonica Williams