Nkaujshua Lo
Newton
Summary
Highly experienced Scheduler with over ten years of expertise in administrative support and customer service. Skilled in calendar management, documentation, and optimizing procedures to enhance communication and overall productivity. Known for thriving in both independent and collaborative environments, with a proven ability to adapt quickly, acquire new skills, and excel in diverse roles. Committed to delivering efficient, organized, and solutions-oriented support across all levels of operation.
Overview
13
13
years of professional experience
Work History
Hospital Care Coordinator/Patient Care Coordinator
Young & Polite Children's Dentistry
Charlotte, NC
02.2025 - 04.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Coordinated and scheduled pediatric dental surgeries at hospital facilities, ensuring all documentation and clearances were completed.
- Served as primary contact for hospital staff, patients, and caregivers, managing communication and scheduling logistics.
- Prepared preoperative paperwork and assisted families in understanding surgical procedures, hospital requirements, and post-op care.
- Collaborated with surgeons, anesthesiologists, and surgical schedulers to ensure accurate and timely case bookings.
- Verified insurance coverage and obtained authorizations for hospital-based procedures.
Patient Service Representative
Fryecare Neurology
Hickory, NC
01.2025 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Supported providers with daily scheduling needs and acted as a liaison between clinical staff and patients.
- Documented and processed medical charges to ensure timely claims submission and payment reconciliation.
Scheduling Specialist
NC Pediatric Dentistry
Remote
01.2020 - 09.2024
- Answered patient inquiries and provided accurate information regarding insurance and services.
- Acts as the point of contact for patients, providing empathetic support and clear communication regarding preoperative instructions, surgical preparations, and postoperative care.
- Entrusted with the formidable task of liaising between patients, healthcare providers, surgical teams, and facility managers.
- Processed prior authorizations for surgeries.
- Followed up with patients to ensure timely appointments and documents are completed and aligned for surgery date.
- Meticulously assess surgical requests, evaluate patient suitability, and discern the most opportune time slots for procedures, cognizant of factors such as medical urgency, resource availability, and operational efficiency.
- Acumen extends to optimization of operating room utilization, minimizing idle time, and maximizing the utilization of critical resources, thereby contributing to the fiscal viability of healthcare institutions.
- Collaborated with senior management to develop long-term plans for future projects.
- Updated reports and daily logs for management use and permanent files.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Documented any and all changes to patient and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
Guest Services Representative II-Patient Relations
Novant Health
Winston-Salem, NC, Kernersville, NC, Charlotte, NC
01.2017 - 01.2020
- Served as a liaison between clinical staff, doctors, and patients by maintaining seamless communication and fostering strong connections with patients and their families
- Create daily rounding reports for multiple units for leadership team daily review-served as administrative support to improve Human Experience
- Address concerns and complaints with team members and patients to resolve issue for service recovery-find ways to redirect negative experiences through Administrative/Medical/Clinical staff and prepare gifts
- Use EPIC database to access patient information and schedule follow-up appointments for discharged patients per physician request
- Front desk receptionist; provide hospital and community resources to address patient/family needs
- Assists family/visitors in the treatment areas by adhering to Hospital and Emergency Department policy and procedure.
Campaign Manager
Piedmont Elite Marketing
Winston-Salem, NC
10.2015 - 05.2016
- Develop and implement comprehensive campaign strategies, including setting campaign goals, target audience identification, and messaging.
- Managed 3-4 twelve day long trade show events; each generating on average $1200 daily
- Recruit, train, and manage campaign staff, volunteers, and vendors to ensure all team members are aligned with campaign goals and responsibilities.
- Trained new employees direct sales tactics and showed them how to approach 300+ people daily inside of big box retailers
- Plan and execute campaign events, rallies, debates, town halls, and other public appearances for the candidate or campaign cause.
- Calculated employee commission and payroll
- Selected for National Top Leaders Conference in Dallas, TX.
CNA I Clinical
CMC Central Hospital
Charlotte, NC
10.2012 - 01.2013
- Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and feeding. Help maintain patient hygiene and comfort.
- Regularly measure and record vital signs such as blood pressure, pulse rate, temperature, and respiration rate. Report any significant changes to the nursing staff.
- Prepared patient for physical therapy/rehabilitation
- Observe and document changes in patients' physical or emotional conditions, noting any signs of discomfort, pain, or unusual behavior. Report findings to the nursing team.
- Maintain accurate patient records, including documenting care provided, vital signs, and other relevant information in electronic health records (EHRs) or charts.
Education
Bachelor Of Applied Science - Biology
Lenoir-Rhyne University
12.2017
Associates Degree in Biology -
University of North Carolina at Charlotte
01.2013
Associates Degree in Business -
University of North Carolina at Charlotte
01.2012
Skills
- Microsoft Office Suite; Access, Excel, Outlook, PowerPoint, Word
- Proficient in typing at 70 WPM
- Knowledge of clinical terminology
- Attention to Detail
- Effective calendar coordination
- Document Management
- Telephone Etiquette
- Effective problem resolution
- Experienced in software utilization
- Relationship management abilities
- Clear and concise documentation
- Time management proficiency
- Cross-functional coordination
- Critical Thinking
- Effective Multitasking
- Schedule Coordination
- Key Relationship Development
- Strong Work Ethic
- Organizational skills
Affiliations
- 2022: Scheduler of The Year Award (NC Pediatric Dentistry)
- 2018: Sunshine Award: Honoring Outstanding Support Team Members (Novant Health)
Timeline
Hospital Care Coordinator/Patient Care Coordinator
Young & Polite Children's Dentistry
02.2025 - 04.2025
Patient Service Representative
Fryecare Neurology
01.2025 - 02.2025
Scheduling Specialist
NC Pediatric Dentistry
01.2020 - 09.2024
Guest Services Representative II-Patient Relations
Novant Health
01.2017 - 01.2020
Campaign Manager
Piedmont Elite Marketing
10.2015 - 05.2016
CNA I Clinical
CMC Central Hospital
10.2012 - 01.2013
Associates Degree in Biology -
University of North Carolina at Charlotte
Associates Degree in Business -
University of North Carolina at Charlotte
Bachelor Of Applied Science - Biology
Lenoir-Rhyne University